General Information

　　Location: onsite, office based either in Sandyford or Ballsbridge

　　Contract: Full-time role 40 hours per week

　　Work Hours: 24/7 rotational shifts (morning, evening and night shifts)

　　For internal applicants, the type of contract will remain unchanged.

　　** Sponsorship is available for this position.

　　If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.

　　You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content e.g., graphic, violent, sexual, or egregious. Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust Safety community, provides valuable skills to promote individual and collective well-being. Review, classify and or remove content according to client guidelines, using specific tools and channels Understand and remain updated on changing client policies and guidelines Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

　　HTML Expertise Proficiency in HTML for troubleshooting and optimizing client solutions. SQL Proficiency Strong command of SQL for database querying and analysis. Exceptional Communication Communicate technical information clearly to diverse audiences.

　　Analytical Problem Solving Employ analytical prowess to dissect and resolve intricate technical challenges.

　　Collaborative Team Player Thrive within a collaborative, team-oriented environment to achieve shared goals. Enthusiasm for Information Systems Display a genuine interest in working within information systems environments. 2 3 years experience in a delivery and operations environment, driven by SLA and KPI metrics Proficiency in client product support Technical troubleshooting expertise in advertising technologies such as pixels, ad servers, auctions, and delivery Advanced Excel Skills Pivot tables, charts, and statistical functions Reporting Proficiency Deliver accurate reports within stringent timelines Active account on social networks Active user of social media services Proficiency in SQL and RESTful APIs Knowledge of Advertising Technology ecosystem Adaptable in ambiguous technical situations Experience with client-side web technologies HTML, CSS, JavaScript Background in online advertising, ad serving industry, and internet technologies Profound Problem Solving Translate intricate technical concepts for non-technical stakeholders Self-Driven Learning Demonstrate an inclination for continuous learning and self-improvement Strong coping, emotional resilience, and stress management skills Excellent comprehension, communication, and insert language skills Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills