JOB REQUIREMENTS: Mayfield Heights, Ohio, United States United States ofAmerica Milwaukee (South 2nd Street) Rockwell Automation is a globaltechnology leader focused on helping the world\'s manufacturers be moreproductive, sustainable, and agile. With more than 28,000 employees whomake the world better every day, we know we have something special.Behind our customers - amazing companies that help feed the world,provide life-saving medicine on a global scale, and focus on clean waterand green mobility -our people are energized problem solvers that takepride in how thework we do changes the world for the better. We welcomeall makers, forward thinkers, and problem solvers who are looking for aplace to do their best work. And if that\'s you we would love to haveyou join us! Job Description At Rockwell Automation, we connect theimaginations of people with the intelligence of machines to expand whatis humanly possible, making the world more intelligent, more connected,and more productive. We know that expanding human possibility requiresconnections. We do that every day with our customers as we bring theConnected Enterprise to life, but we don\'t stop there. We work toexpand human possibilities in our communities - giving back, helpinggrow the next generation of STEM leaders and building relationships thatlast. Our team cares about the work we do. We make an impact on theworld because we strive to solve real problems for real people andexpand human possibility. From solutions that address a single issue totransforming a company into a Connected Enterprise, every maker andproblem solver in our company contributes to something that matters. Asa Customer Care Team Lead, you are responsible for providing continuoushigh standards of customer service, minimizing customer effort whilemaximizing the customer experience and loyalty. You are responsible forleading a team of 5+ team members; motivating and coaching them toelevate the performance of the department to ensure a great customerexperience every time! What you will be doing: Managing a diverse teamto achieve daily goals while maintaining a great customer experience.Managing a team including individuals supporting non-standard workinghours and holidays. Developing workflow processes to supportdepartmental goals and meet customer needs. Process establishment andalignment of afterhours support to established global processes. Crossfunctional collaboration within Customer Care and with RockwellAutomation BUs and Supply Chain to support new and updated offerings,ensuring the development and maintenance of process documentationand... For full info follow application link. Rockwell Automation is anEqual Opportunity Employer Disability/Veteran. If you are an individualwith a disability and you need assistance or reasonable accommodationduring the application process, email our Talent Acquisitionrepresentative at [email protected]. *****APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/7AC04D19E6094F0C