Description

　　Applications due by January 19, 2024Position DescriptionPay: $22.50 per hourThis position is eligible for Daily Pay! Work today, get paid today!We've partnered with DailyPay, a voluntary benefit to offer employeesaccess to their pay on their own schedule.Work Schedule/Work Hours: Monday through Friday 8:00am to 4:30pmThis job is eligible for Paid Sick and Safe Time (PSST) under the HealthyFamilies and Workplaces Act.Location: 2420 W 26th Ave. Suite 400, Denver, CO 80211Background RequirementsIn accordance with the TANF contract, an offer of employment is contingenton the verification of credentials and other information required by law andCity/County of Denver policies, including the successful completion of abackground check. Candidates must pass a criminal background check and otherverifications required for the position which may include, but are notlimited to, employment and/or education verification, motor vehiclerecord check, drug test, and/or physical.OBJECTIVEThe TANF Case Manager exists to support TANF Participants as they addressbarriers and seek new ways to reach their highest level of personal andeconomic independence. This position collaborates with program participantson a plan to assist in obtaining employment and becoming self-sufficient. Toinclude assessing the participant's education, work experience andbarriers in order to provide supportive counsel regarding occupational choicesand opportunities. To arrange support services, including childcare; andmonitor the delivery of services as well as the progress of the participantthrough programming.Essential Functions include:Case Management Tracking, Documenting and ReportingIntake: Gather demographic information about the participant, identifyany immediate needs, and begin to establish trust and build a relationship.This first interaction is helpful for a case manager to determine if aparticipant would benefit from the services your organization offers. If theywould, they then move on to assessing the participant's individual needs.If their needs fall outside your organization, the case manager works toidentify and refer the participant to an outside community resource.Assessment: The Assessment stage builds on the information collected duringthe Intake stage, going into greater depth on the participant's individualchallenges and goals. During this stage, a case manager's primaryobjective is to identify a participant's barriers, interests, and risksto success. While every participant goes through this stage when they firstcome to an organization, it's important to re-assess every 30-45 days.Service Planning: The Service Planning stage is particularly important tothe success or failure of a participant. A case manager establishes specificgoals and the actions that will be taken to meet those goals. The result ofthis goal-setting process is a case plan inclusive of outputs and outcomesthat will measure a participant's success. A service plan should be bothachievable and measurable.Monitoring and Evaluation: Evaluation is critical to understanding theimpact specific programs and services have on a participant. Using the outputand outcome metrics defined in the previous stages, a case manager shouldcontinuously monitor and evaluate a participant's progress. Evaluation anddata ensure participant success is quantified and qualified rather than simplyanecdotal. Accountable for Administrative duties of data tracking systems:CBMS, Excel, Outlook and other tracking systems. Will maintain accuratedetailed record of Participant information in CBMS and Scan into the provideddata system: jobs inquiries, upskilling, basic needs support/navigationData: Maintain accurate records, demonstrate sound computer skillsCommunicationUsing the Platinum rule: Treating the participants in a manner theparticipant would like to be treatedClear, transpare t, and collaborative manner of speakingConfidentiality is of the utmost importance. Keeping confidentiality regardingthe agency, client records and all information.Focusing on long- and short-term goals using motivational interviewing tosupport each participant to successfully move in a self-sufficient pathway.Treating others with the utmost respect; including respectful verbiage,tone of voice and body language.Career and Community Awareness/ResourcesResponsible to assess which barriers are most prevalent or most impactful toparticipantsMaintains detailed information of key community resources, Housing,transportation, Child Care, Employment OpportunitiesServes as a primary source of information and resources for participants aboutprograms offered in the communityWill meet all deadlines of data submissionQUALIFICATIONSMust have significant experience working in a social work atmosphere, havean understanding of the culture of poverty, and successfully navigatingcommunity, government and corporate programs with complex rules andregulationsMust have excellent written, digital and verbal communication skills.Must be able to communicate effectively both one-on-one and able to creatematerials to be understood by and appeal to a wide audience.Must have demonstrated success maintaining relationships with key contacts andgroups for the purpose of referrals to programs, knowledge sharing aboutopportunities available through those relationships to gain inside informationabout best practices for navigating various bureaucracies.Organizational skills requiredExperience maintaining positive relationships with key internal stakeholdersand identifying key success criteria in conjunction with leadership andstakeholders, implementation of initiatives and maintaining tracking ofstatistical information to demonstrate success of program.Demonstrated success in the provision of customer delight through activelistening, expectation setting and timely, consistent follow up.Must have demonstrated experience with successfully maintain confidentiality.The incumbent must have current experience working 1 on 1 with persons faced