Description

　　POSITION SUMMARY The Table Games Pit Manager is responsible for managing Table Games staff in assigned pit(s), placing special emphasis on guest service, positive employee morale, ensuring compliance with internal controls, company policies and game regulations and procedures while safeguarding company assets.

　　GENERAL ACCOUNTABILITIESThe following statements are intended as general illustrations of the work in this class and are not all inclusive.

　　Coaches, Mentors, Advocates for the Team Member as well as the Company and is a Hospitality Champion

　　Supports Team Members in providing excitement as well as deliver world class service through Old-world hospitality and charm

　　Required to know and deliver the company core values

　　Responsible for controlling labor costs through proper forecasting and scheduling of staff

　　Adjusts daily work force based upon business needs

　　Auditions potential employees and makes recommendations to the Casino Shift Manager

　　Monitors table games activity and customer play to protect the integrity of the games and safeguard the casinos assets

　　Ensures that table games are adequately staffed to meet customer needs

　　Directs the opening and closing of individual games based on business levels

　　Maintains a thorough knowledge of games, house rules, and procedures covering each game within assigned pit(s)

　　Explains game rules to employees and customers, as necessary

　　Enforces the casino rules of play for assigned table games

　　Authorizes and supervises the table games fills, credits, and comps

　　Ensures proper completion of currency transaction reporting paperwork as require by federal regulation

　　Required to rate customer table game activity and identifies high roller action

　　Reviews table games closing, and shift change procedures to ensure accurate and complete documentation

　　Ensures there is proper communication with staff and between shifts and other departments

　　Ensures that the gaming activity is conducted in accordance with Gaming regulations

　　Required to demonstrate and provide outstanding customer and employee relations

　　Maintains a safe work and customer environment while overseeing the investigation and resolution of all customer complaints and issues on their respective shift

　　WORKING CONDITIONSMust have ability to:

　　Communicate effectively with all levels of Team Members, guests, and outside contacts

　　Required to work effectively in a fast-paced environment

　　Required to move around all work areas effectively and efficiently

　　Required to work long hours, including nights, weekends, and holidays

　　Required to work for extended time seated as well as on your feet

　　JOB QUALIFICATIONS

　　Must have a High School diploma or GED certificate; bachelor’s degree is preferred

　　Must have at least three years of supervisory or above experience in table games management including a solid understanding of all table games

　　Must demonstrate a strong knowledge of table games that the facility provides and the ability to demonstrate correct game result decisions

　　Must have excellent computing, communication, organizational and delegation skills

　　Ability to apply logic and think analytically

　　Possess basic math skills

　　Ability to be persuasive

　　COMPLIANCE RESPONSIBILITIESIn addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

　　Attend required training sessions offered by the casino

　　Obtain required license(s)

　　Perform the duties described in compliance with local laws and regulations

　　Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco

　　Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department

　　Knowledge of the property’s programs to address problem gambling

　　Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls

　　Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management

　　Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of

　　del Lago provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

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