Systems Support Analyst

　　Requisition ID: 190765

　　Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

　　The team:

　　Scotiabank’s Global Technology Solutions’ (GTS) –Employee IT Services is responsible for the employee end user experience across Canada and globally. The Employee IT Services team advocate for the end-user technology experience and support their devices and collaboration tools including Windows desktops and laptops and iOS phone and tablet devices.

　　The role:

　　You will play a critical part in contributing to the overall success of the Dedicated Support Services team in Canada by providing technical support to user communities in response to specific requests and incidents relating to end user computing. This includes troubleshooting hardware and software problems, providing basic training on hardware and software use, escalating issues appropriately and providing feedback on commonly encountered problems and misunderstandings to enhance user documentation and training programs etc.

　　Is this role right for you?

　　You are eager to work with end user communities on technology requests and issues to provide industry leading technical support.

　　You thrive on being hands-on during mid to complex incidents affecting end user computing. This will include working with various internal and external support teams to provide solutions to our end user communities.

　　You want to be challenged with complex problem solving in time sensitive situations to reduce system downtime and customer impact.

　　You understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

　　Do you have the skills that will enable you to succeed in this role?

　　You have strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors.

　　You have at least 2-3+ years of hands-on technical working experience in supporting end user computing systems.

　　You have hands on technical working experience with Microsoft Windows, Office, and similar software defined technologies.

　　You possess superior problem solving and decision-making skills to resolve issues with the ability to work under pressure in a dynamic environment.

　　You possess a strong core foundation experience in fundamental technologies and protocols.

　　What's in it for you?

　　While our focus is on finding someone to strengthen our team’s technical support and end user computing services, we’re part of a global team. As a team we can explore and work with an extensive variety of IT technologies.

　　Flexibility in both on-site and work from home options as we support communities across Canada and globally using remote tools.

　　You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.

　　We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.

　　We care about our people, allowing them to design how they work to deliver amazing results.

　　We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

　　Location(s): Canada : Ontario : Toronto

　　Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

　　At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.