Systems Specialist

　　Kuching - Malaysia

　　Digital & Integration - Systems Support / Specialist (IT)

　　About Us

　　We are a global technology company, driving energy innovation for a balanced planet.

　　Together, we create amazing technology that unlocks access to energy for the benefit of all.

　　Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.

　　Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

　　Applicants must hold the relevant residence status to work in Kuching. This role is not eligible for work visa sponsorship.

　　Responsibilities:

　　Handle inbound calls - preliminary troubleshooting and simulation of issues and gather basic troubleshooting information

　　Ticket management - log and follow up on Open tickets in the IDS ticketing system, provide timely status updates to customers and ensure tickets are solved (including escalating tickets, as appropriate) within applicable service parameters in accordance with the relevant IDS service level agreement (“SLA”)

　　Test fixes uploaded by our technical team to verify fixes and notify all customers for closure of tickets

　　General – to undertake such additional/miscellaneous duties from time to time to assist the Help Desk team and IDS Group function effectively as a whole

　　Requirements:

　　Candidate must possess at least a Bachelor’s degree, Post Graduate degree, Professional degree, Computer Science/ Information Technology, or equivalent

　　At least 1-2 years of experience is advantageous

　　Affinity with software development preferably with an understanding of the software development cycle

　　Good command of the English Language (Written & Oral). Speaking Spanish is advantageous

　　Able to communicate effectively

　　Able to work on shift, travel, and work beyond normal business hours when required

　　Team player, fast learner, and have great attention to detail

　　Highly motivated and able to work independently

　　Applicants must hold the relevant residence status to work in Kuching. This role is not eligible for work visa sponsorship

　　SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.