Job Title - Systems Engineer III

　　Do you enjoy working with cutting-edge technology solutions?

　　Do you enjoy being part of the team that develops high-quality code?

　　About our Team

　　TIO is Technology, Infrastructure, and Operations. We build, run, and maintain the systems that run Elsevier Technology products. Data Engineering is a team in TIO providing support to various data products in Elsevier.

　　About the Role

　　The Systems Engineer III position performs moderately difficult research, design, and systems engineering assignments and also responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings. Additionally, this position is also responsible for triage change management support.

　　Responsibilities

　　· Applying first-level resolution procedures as documented and following documented escalation procedures for incidents.

　　· Solving issues or escalating appropriately. Take part in root cause analysis of detected issues

　　· Being an expert in what is monitored and working together with the expert system engineers to improve monitoring and alerting

　　· Monitoring the infrastructure and make improvement suggestions on monitoring and alerting

　　· Involving in triage and documentation of incidents with feedback in post-mortem

　　· Establishing Operational Maturity measures including runbooks, NewRelic alerting, OpsGenie integration and OCC handover

　　· Guiding and train OCC System Administrators and take care for regular trainings on system changes

　　· Inner sources improvements to enhance the recommended tools and deployment standards

　　Requirements

　　· Have experience working in system administration with AWS, Windows and Linux

　　· Highly organized and possess experience providing user support and system troubleshooting

　　· Be able to carry personal responsibility for high quality changes to a live IT infrastructure.

　　· Proficient in automation & innovation with scripting languages.

　　· Experience in Infrastructure-as-code (e.g. Terraform, Cloudformation, Ansible, Puppet), CICD (e.g. Jenkins, Github actions, JFrog Xray, Sonarqube), Containers (e.g. Docker, Kubernetes), networking (e.g. Route53, VPN), serverless (e.g. Lambda, API gateway)

　　· Experience in infrastructure performance and cost optimization

　　· Experience in Internet security

　　· Have excellent communication skills, written and verbal, excellent customer service skills, exceeding user expectations

　　Work in a way that works for you

　　We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

　　· Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

　　Working for you

　　We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:- Generous holiday allowance with the option to buy additional days- Health screening, eye care vouchers and private medical benefits- Wellbeing programs- Life assurance- Access to a competitive contributory pension scheme- Save As You Earn share option scheme- Travel Season ticket loan- Electric Vehicle Scheme- Optional Dental Insurance- Maternity, paternity and shared parental leave- Employee Assistance Programme- Access to emergency care for both the elderly and children- RECARES days, giving you time to support the charities and causes that matter to you- Access to employee resource groups with dedicated time to volunteer- Access to extensive learning and development resources- Access to employee discounts scheme via Perks at Work

　　About the Business

　　A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

　　Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

　　Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

　　RELX is a global provider of information and analytics for professional and business customers across industries.

　　We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

　　In short, we enable our customers to make better decisions, get better results and be more productive.