As part of the UPMC Bridges Epic Transformational Project, this role is responsible for the development, configuration, and implementation of the Epic Patient Access applications across a large academic healthcare organization. The analyst will participate in discussions with operational workgroups and collaborate with various IT teams to ensure standard build requirements are met, leading to effective end-user experiences and seamless integration between the Epic applications.

　　Under the general direction of the management team and senior staff, this entry-level position provides basic analytical and/or programming services, defining requirements, developing and/or maintaining computer applications and systems, and providing services to meet client IT and business needs.

　　We have multiple exciting opportunities available for the position of Associate Systems Analyst—Epic Implementation Patient Access, with a total of three (3) positions awaiting qualified candidates.

　　Responsibilities:

　　Data Confidentiality/Security

　　Maintain confidentiality of sensitive information at all times.

　　Application Upgrades and Implementations

　　Responsible for activities related to application upgrades and implementations: review and validation of functionality and reporting of issues; identify new functionality and hardware requirements as assigned; ability to create test plans.

　　Data Quality

　　Maintain data quality at all times.

　　Report Writing/Analysis

　　Ability to write, analyze and make basic modifications to reports under the direction of more senior team members.

　　Second and Third Level Support (Including Maintenance Activities)

　　Ability to triage support issues and escalate accordingly. Partner with team members to trouble shoot support issues.

　　Vendor Relationships

　　Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members, as necessary.

　　SDLC (System Development Life Cycle)

　　Have a fundamental knowledge of the system/application development life cycle.

　　Process Improvement

　　Review and validate existing processes.

　　End User Training

　　Review and conduct gap analysis on existing training documentation. Partner with more experienced team members to observe end user training sessions.

　　Documentation

　　Complete documentation/flow charting of system builds and maintain team's existing documentation.

　　Demonstrates the ability to extract and document customer/business requirements and needs for use by the enterprise architecture and engineering teams (network, system, and software), under the guidance of senior team members.

　　Project Management

　　Contribute to project tasks and milestones typically under the direction of project manager/more experienced team members. Update all project management and time tracking tools accordingly.

　　Communication

　　Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects.

　　Self-Development

　　Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends.

　　Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors

　　System Integration

　　Responsible for individual assigned tasks and validation of testing with system integration.

　　Ability to modify existing test plans.

　　Interactions with Others

　　Successfully completes projects, tasks, and initiatives by embracing a team-first approach.

　　Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts.

　　Shows the ability to adjust and be flexible to change by adapting approach when necessary.

　　Familiarity with modern technology and application support through education or practical experience.

　　Highly driven and self-motivated to meet expectations.

　　Ability to work independently and in a team based environment.

　　Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function.

　　Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.

　　Additionally, this position may be required to maintain standby status as part of a rotation within the team. This requires 24 hours per day, 7 days per week, of availability during the standby period. The frequency varies based upon the number of colleagues in the rotation.

　　Preferred Qualifications:

　　Experience working with business applications such as patient scheduling systems (Cadence)

　　Strong ability to communicate technical information to non-technical customers and good listening skills to translate requirements in the reverse direction

　　Flexible work arrangement with occasional on-site presence required in Pittsburgh, PA

　　Licensure, Certifications, and Clearances:

　　Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran