JOB REQUIREMENTS: This full-time position supports education inWisconsin by serving on the internal technology support team for theDepartment of Public Instruction (DPI). This team is responsible forsupporting DPI staff\'s technical needs: providing troubleshooting forresolving computer support issues, escalating when needed, configuring,maintaining, and deploying desktop equipment and related group policies(GPOs), and following established technical and procedural processes.The position works to support desktop technologies, including extensiveuse of system management tools, as well as the use of numerous softwareservices. Support delivered by this position takes place in a complex,professional technical environment. Customers include DPI leadership, ITmanagers, and staff throughout DPI. This work is multitasking in nature,self-initiated, and usually conducted independently. However, the helpdesk team is also highly cooperative and collaborative. ***** OTHEREXPERIENCE AND QUALIFICATIONS: MANDATORY REQUIREMENTS: - MicrosoftOffice 365 & Windows 10 Support (1+ years) - Strong communication(written and verbal) (1+ years) - General software troubleshooting (1+years) - Experience creating standard operating documentation forprocesses that have not already been documented (1+ years) - Experiencecreating troubleshooting documentation for newly discovered software andhardware issues (1+ years) - Experience evaluating new hardware andsoftware proposed for agency standardization (1+ years) NICE TO HAVEEXPERIENCE: - Remote support - Workstation imaging - Adaptable learnerin IT - Experience using Intune for remote and mobile device management***** APPLICATION INSTRUCTIONS: E-Mail a Rsum:[email protected]