System Administrator (ITSM)

　　About This Role

　　IntelliDyne, LLC is seeking a System Administrator to support a new ITSM initiative for one of our existing contracts. This division consists of a team of technical leaders that deliver advanced technical solutions to government organizations. Our customers have high standards, are technically adept, and use our products daily to support their mission of protecting national security.

　　Location: Washington, DC

　　Clearance: Must be eligible for DOD Top Secret (Active DOD Secret or higher preferred)

　　Type: Exempt

　　Responsibilities:

　　Actively develop improvement initiatives and solutions to enhance documentation and improve processes.

　　Monitor processes to ensure standard operating procedures are followed and that corresponding service tickets are addressed within identified SLA(s)

　　Setup SLAs, escalations, ITSM roles and system customizations

　　Analyze daily, weekly and monthly operational metrics, and format data into Excel and Custom PowerBI reports

　　Maintain and update Standard Operating Procedures

　　Help develop and implement process improvements and assist with other projects which improve or are in support of departments and group's goals

　　Embed pages into Web Parts and modifications

　　Build browser-based mobile applications

　　Create RPAs

　　Qualifications:

　　4+ years’ experience with IT Service Management tools

　　Bachelor's degree in IT or related field

　　Hands on experience with an ITSM application such as Cherwell, Service Now or Remedy (Cherwell experience preferred)

　　Experience with embedding pages with SharePoint

　　Scripting experience: SQL, PowerShell, VBScript, JavaScript, etc

　　Experience with ASP.NET

　　Experience with Drupal

　　Experience with 508 compliance

　　Able to setup sites, configure authentications such as SAML and Intranet access

　　Familiarity with .NET Framework and its components as general and the types of applications such as building console applications(.EXE) or web applications that are hosted on IIS (internet information server)

　　Have knowledge of Linux and Windows operating systems

　　Resolve Automate experience desired

　　About Us

　　IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

　　Our Benefits

　　Inclusive and supportive work environment

　　Competitive compensation package

　　Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing

　　Medical, dental, vision, 401(K) with company match

　　Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave

　　Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards

　　Wellness and mental health benefits

　　Commuter benefits

　　Flexible work options

　　Our Commitment to Diversity and Inclusion

　　We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices. IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact [email protected] or 703-575-9715.