Secure our Nation, Ignite your Future

　　ManTech is seeking an Information Technology Service Desk (ITSD) Systems Administrator to support our Marine Corps Intelligence Activity contract on MCB Quantico

　　This role requires an active DoD TS/SCI clearance.

　　General Responsibilities:

　　First line of defense of Incident Response for the Command

　　Maintain multiple networks for over 600 users

　　Standard hours, 8 hours/day – 5 days/week, with potential to come in early or stay late with scheduled and unscheduled maintenance requirements

　　Assist in administering and maintaining Windows servers, Windows Workstations, Virtual Machines, and other critical systems in an enterprise environment

　　Ability to use Microsoft Service Manager, Remedy, ServiceNow, or other ticketing system to create, update, monitor, and close tickets

　　Diagnose and resolve technical hardware and software issues by conducting basic and tier II troubleshooting for servers, workstations, and applications within the Active Directory environment providing first call resolution to incident reports and requests for service. Escalate all issues that cannot be resolved

　　Open an incident response ticket for all incidents and open a service ticket for all service requests. Monitor all tickets from creation to resolution to closure

　　Assist and support with account creations, resetting passwords, troubleshooting system and network problems, installation of hardware and workstations, unlocking accounts, and transferring data

　　Brief leadership on the health of systems, individual and/or enterprise

　　Support Accreditation efforts, to include STIGS, POAMs, SAARs, and other critical processes

　　Providing user support, guidance, troubleshooting, and training

　　Recommending and implementing upgrades, patches, new applications, and new equipment

　　Update/Create documentation as needed (user guides, admin guides, knowledge base articles, FAQs, quick reference guides)

　　Other duties as required

　　Mandatory Skills Requirements:

　　Meet DoD 8570 IAT Level II requirements (for example, must have and maintain active Security + CE, and Microsoft certificate)

　　Bachelor Degree and at least 2 years of experience to include the following (additional years of experience can be substituted in lieu of degree):

　　Active directory (user account creation, password resetting, PKI setup, group policy, etc..)

　　Set-up, configuration, and support of internal and external networks

　　Identifying and analyzing systems requirements

　　Developing and maintaining system applications/security/network configurations

　　Troubleshooting network performances issues

　　Providing user support, guidance, troubleshooting, and training. Could be over the phone, in person (over the shoulder), creating training documentation (physical or web based), through virtual meetings, IC Clear, Skype (or other chat), or other available methods

　　Recommending and implementing upgrades, patches, new applications, and new equipment

　　Developing and maintaining disaster recovery solution and documentation

　　Ensuring proper documentation, coordination, and maintenance of multiple systems

　　Respond to, incidents, change requests, and service requests making sure to follow up with the customer to ensure completion

　　Other Skills Preferred:

　　Knowledge of standard DoD and Marine Corps concepts, practices, and procedures. Familiarity with Navy/Marine Corps interoperability requirements is preferred

　　Active Directory, Group Policy, Linux OS, Networks, MS Exchange, MS Lync, SCCM, Service Manager, MS Hyper-V, MS SQL Server, Networked Printers/Services, Distributed File Services, Data Protection Manager, SMB, JavaScript, SharePoint

　　PowerShell scripting using any/all the respective plugins related to the applicable technologies

　　Working knowledge of DoD STIGs related to the applicable technologies and how to implement, mitigate, and write POAM statements

　　Physical Requirements: Sedentary Work

　　For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

　　ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

　　If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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