At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

　　Position Summary:

　　The Switchboard Operator is the initial contact for the facility or department and operates a telephone console or switchboard to route incoming calls to the appropriate party. The general responsibilities of the position include those listed below, but Central Maine Healthcare (CMH) may identify other responsibilities of the position.

　　Essential Duties:

　　Understands and follows all policies and procedures.

　　Operates a telephone console or switchboard to route incoming calls to the appropriate party.

　　Receives and relays messages.

　　May operate a paging system.

　　May be asked to log calls and perform follow-up.

　　May supply information to callers and record messages.

　　May perform additional clerical duties.

　　Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution.

　　Reports all accidents and injuries in a timely manner and identifies and corrects unsafe work conditions with management oversight.

　　Follow and uphold HIPAA-applicable rules and processes to protect and secure Protected Health Information (PHI)

　　Complies with all company safety and risk management policies and procedures.

　　Reports all accidents and injuries in a timely manner.

　　Participates in regular safety meetings, safety training, and hazard assessments.

　　Applies all applicable OSHA and related local safety requirements to all assigned work.

　　Performs all work in accordance with established safety procedures.

　　Attend training programs (classroom and virtual) as designated.

　　Perform other duties and responsibilities as assigned

　　Education and Experience:

　　High School diploma, GED or equivalent experience preferred.Knowledge, Skills, and Abilities:

　　Ability to engage patients and team members utilizing the CMH Experience StandardsI am creating a warming, caring, and non-judgmental environment

　　I am actively listening and seeking information

　　I am honest, truthful, and consistent

　　I am respectful, treating all individuals with dignity and empathy

　　I am serving as a role model, taking both initiative and ownership when appropriate

　　I am working collaboratively and demonstrating teamwork

　　I am resilient and adapt to change in positive ways.

　　Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential.

　　Ability to maintain a positive attitude.

　　Ability to communicate with co-workers and other departments with professionalism and respect.

　　Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.

　　Ability to provide clear directions and respond accordingly to employees.

　　Ability to use all relevant electronic and communication devices.

　　Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.

　　Willingness to be open to learning and growing.

　　Maturity of judgment and behavior.

　　Maintains high standards for work areas and appearance.

　　Attends work and shows up for scheduled shifts on time with satisfactory regularity in light of CMH time and attendance policy and/or client operating hours.

　　Ability to work a flexible schedule.

　　Must comply with any dress code requirements.

　　Must be able to work nights, weekends, and some holidays.

　　Must have basic phone and computer skills (email, texting, etc.).

　　Good attention to detail.

　　Ability to work well under pressure.

　　Excellent oral, written, organizational, and communication skills.

　　Ability to work well alone and in a team.

　　If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!

　　AT CENTRAL MAINE HEALTHCARE YOU ARE AT THE CENTER OF EVERYTHING WE DO

　　Our why, our purpose, drives every decision and action we take as a healthcare system. We strive everyday to deliver exceptional care, and to improve our community. We are a non-profit organization that is breaking the traditional healthcare mold by bringing our patients and their family’s high value, low cost, and award-winning care while focusing on creating an exceptional experience for them; all within their communities. To accomplish this, we only hire individuals who are committed to excellence, who embody the principles of our CMH Experience Service Standards, and who are ready to step in and help their fellow team members achieve those exceptional results for our patients, their families, and the community.

　　Central Maine Healthcare System

　　The organization is broad in its footprint, with three (3) hospitals in Bridgton, Lewiston, and Rumford, and over 75 individual practices within our Medical Group. Lewiston’s Central Maine Medical Center is a certified and award-winning level two trauma center, along with our Central Maine Heart and Vascular Institute and the upcoming highly anticipated launch of our comprehensive state of the art cancer treatment center. Both Bridgton and Rumford Hospitals are four (4) star accredited acute care hospitals, and our Medical Group and Maine Urgent Care Centers have won multiple awards within their specialties. As a system we are a six-time winner of the Leapfrog Safety A Rating since 2019, representing some of the highest quality care and outcomes nationwide. Our awards and accolades are only possible as a result of our commitment to culture, and a focus on safety and inclusion, in each of our patient’s experiences and in the experiences we create within our teams.

　　If you are a person who is looking for a way to give back to your community, to help improve the lives of patients or those who care for our patients, want to be part of a growing organization that is setting the bar for Maine healthcare, apply to join Central Maine Healthcare today!

　　Diversity and Equal Employment Opportunity

　　CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.