Supv IT- Palawan

　　Req ID#: 379728

　　Puerto Princesa, PH

　　Job Description:

　　About Us

　　Sitel Group® and SYKES are now Foundever™.

　　Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

　　Mission: At Foundever™, we make things simple.

　　Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.

　　Job Summary

　　The IT Supervisor is responsible for the management of day-to-day technology services in the following areas : a) Workstation Equipment [ex. Desktop, Phone, Headset, etc] Life Cycle Management b) Software Installation, Troubleshooting, Patch Management and Golden Image Support c) Asset Tracking and Inventory Management d) Account Operations and Client Interactions and (e) Technology Project Support.

　　The IT Supervisor acts as the site’s point of contact and ensures the stability and optimal performance of the site infrastructure. He/She will engage the necessary resources to assist in the fulfillment of service request tickets, incident management, problem management and technology projects.

　　The IT Supervisor is responsible for managing the the IT End-User Support Group and ensures that all technology services are delivered within the service level agreement. He/She mentors staff and builds effective career development plans.

　　The IT Supervisor works with cross-functional teams (ex. Account Operations, Clients, IT Client Services) to fulfill business requirements on new account implementations, account expansions, account movements and technology deployments.

　　The IT Supervisor ensures that all services provided follows the standard operating procedure, checklists and policies of the IT Department.

　　Primary Job Responsibilities

　　Skills/Knowledge/Abilities

　　Education

　　Experience Target

　　Specialized Certifications

　　Job Segment: Manager, Management