Kforce has a client in Phoenix, AZ that is seeking a Remote Support Tier I.Principal Responsibilities:

　　Support Tier I will respond to incoming interactions initiated via phone

　　Fulfills incoming service requests

　　Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies

　　Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions

　　Appropriately escalates incidents as required and monitors resolution progress until the incident is resolved to the caller's satisfaction

　　As a Support Tier I, you will keep IT Service Desk team and management informed of any new support issues in a clear and timely manner

　　Research support issues when resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and via collaboration with other team members

　　Works to consistently improve call handling, documentation quality, overall end-user experience, and resolution processes

　　Performs other job-related duties as assigned or apparent

　　High School diploma/GED

　　Experience with supporting and troubleshooting modern IT endpoint hardware technologies and software products

　　Ability to communicate technical information to non-technical users

　　The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

　　We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

　　Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

　　This job is not eligible for bonuses, incentives or commissions.

　　Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　Compensation Type:HoursMinimum Compensation:20.00Maximum Compensation:23.00