Description

　　Support Specialist I-Data Collection Agent (Remote Position)Hourly range $19.00-$25.00 depending on experience.Toshiba America Business Solutions, a leader in digital technology, isseeking a Systems Support Specialist I, supporting the Data CollectionAdministration department and our internal and external clients.Summary: Work with internal and external clients remotely to ensure theprompt and accurate collection of device data for meter billing and auto tonerreplenishment. Resolve problems related to networking systems, technicalsupport for multifunction printers, and network security & protocols. Mayassist with installing and uninstalling applications.Install, troubleshoot, and resolve data collection tool issues remotely.Work with clients to resolve technical issues that impact proper datacollection and auto toner replenishment systems. Advise clients on possiblesolutions as required. Escalate problems that are not resolved according todepartment escalation process.Communicate with other departments and groups regarding current issues andsolutions. Escalate unresolved problems as needed and work with TABS TechnicalService to resolve.Maintain knowledge of current data tool technology through reading andtraining. Complete required Company training as assigned in a timely fashion.Qualifications/ExperienceHigh School diploma or GED and a minimum of 1-year related experience in oneor more of the following areas: IT Support, networking systems,technical support for multi-functional print devices/solutions, or networksecurity and protocolsDemonstrated experience with software installations on client's network.Must have demonstrated knowledge of MS Office Suite Software, internetsoftware, analyzing and interpreting technical procedures, andtroubleshooting customer issues.Must be customer service oriented with ability to prioritize and resolveissues.Demonstrated ability to work with minimal direction and ability to collaboratewith cross functional teams to understand and resolve issues.Toshiba America Business Solutions, Inc. offers a competitive salary andgenerous benefits package including the following:Group health coverage (medical, dental, & vision)Employee Assistance ProgramsPre-tax spending accountsPet Insurance401(k) plan with company contributionCompany provided life insuranceEmployee discountsGenerous paid holiday schedule and paid vacation & sick/personalbusiness/volunteer daysLearn More

　　Individuals who need a reasonable accommodation because of a disability forany part of the employment process should [email protected] to request an accommodation.Qualifications

　　EducationHigh School (required)

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate againstemployees or applicants because they have inquired about, discussed, ordisclosed their own pay or the pay of another employee or applicant.However, employees who have access to the compensation information of otheremployees or applicants as a part of their essential job functions cannotdisclose the pay of other employees or applicants to individuals who do nototherwise have access to compensation information, unless the disclosure is(a) in response to a formal complaint or charge, (b) in furtheranceof an investigation, proceeding, hearing, or action, including aninvestigation conducted by the employer, or (c) consistent with thecontractor's legal duty to furnish information. 41 CFR 60-1.35(c)

　　Toshiba America Business Solutions is an equal opportunity/affirmativeaction employer that evaluates qualified applicants without regard to age,ancestry, color, religious creed, disability, marital status,medical condition, genetic information, military orveteran status, national origin, race, sex, gender, genderide tity, gender expression and sexual orientation or any other protectedfactor. We also consider qualified applicants regardless of criminalhistories, consistent with legal requirements.