This position should have good performance with min. 18 months experience of SSS III or SSS II in Data Entry or Payment team and nomination from Supervisor.

　　This position should have flexibility, well-organized, customer oriented, good communication and interpersonal skills.

　　Processes work orders from clients including enters work order to Qualtrax (QT) on a daily basis

　　Sends starter kits to suppliers; provide quotation; obtain audit requests from suppliers/ facilities.

　　Sends weekly audit and payment reminders to suppliers. Address and follow up on payment issues.

　　Maintains Cosmos (or other portals) updated with the information and details of the reminders (dates) and of the action plan review process.

　　Generates status reports for clients. Ensures delivery of client specific reports (weekly, bi-weekly, monthly), as needed to clients.

　　Upon payment receipt, updates payment tracking reports.

　　Handles all invoice inquiries made by billable parties

　　Works with CS to ensure the entire set of document/ procedure for client is available and up-to-date.

　　Works with trainers to ensure client programs are properly communicated to the audit teams, where needed.

　　Handles scheduling issues, schedule checking.

　　Provides guidance and resolves escalated issues for new and existing clients.

　　Addresses issues, including quality, complaints, accounts receivable, admin support.

　　Performs other duties as directed.

　　Possession of a four-years college degree.

　　Excellent written and verbal communication skills in English and proficiency in a 2nd language

　　Excellent communication and persuasion skills; written, telephonic, and in-person.

　　Attention to details, good time management and flexibility. Able to manage multiple tasks and meet deadlines. Able to handle multiple problems simultaneously.

　　Good problem solving, organizational, interpersonal and motivational skills. Should have high level of energy, enthusiasm, initiative, and commitment.

　　Must be proficient in MS Word, Excel, Power Point, Internet navigation, and e-mail systems.

　　Excellent mathematical and analytical skills

　　Should be able to prioritize, work well under pressure, and be a team player.

　　Able to maintain confidentiality and have a non-biased approach at job performance.

　　HIRE-IN – PREFERRED QUALIFICATIONS (in addition to the above):

　　Previous Client Program Management or customer services experience in an international organization.

　　Preferred languages (written & verbal): English plus Mandarin or Cantonese or Spanish in previous working experience.

　　A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.

　　The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.

　　We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.

　　From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world.​ Our science is your advantage.

　　Mission: Working for a safer world

　　UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

　　Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.