Description

　　Amazon Global Store is looking for a seasoned Application Support Engineer, who has strong hands-on experience in managing incidents, operational issues and driving operational excellence for large-scale services/systems.

　　Amazon Global Store enables cross-border customers to purchase products on Amazon Marketplaces with guaranteed shipping and import duty fees. We seek to provide a customized experience that allows customers anywhere in the world to buy products from all of Amazon marketplaces. Our mission is to provide a one-stop shopping experience to international customers that includes:

　　Build solutions that reach customers all over the world, providing them with a world class shopping experience in their local language, payments, and currencies

　　Work across all tiers leveraging Service-Oriented Architecture, mobile platforms, user experience, analytics and data mining

　　Drive customer experience technology for supporting customers all over the world.

　　Work closely with the business to figure out innovative solutions to help improve the customer experience.

　　Key job responsibilities

　　This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the application support engineer are:

　　Provide first level of support for handling tickets, operational issues from production services

　　Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.

　　Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.

　　Read and understand complex application code and make code fixes to resolve support issues

　　Software deployment support in staging and production environments.

　　Develop tools and automate manual operational tasks and easy maintenance of our services.

　　Build monitoring metrics dashboard, and report System health and Support status metrics.

　　Work with remote development (Seattle) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.

　　We are open to hiring candidates to work out of one of the following locations:

　　Chennai, TN, IND

　　Basic Qualifications

　　2+ years of software development, or 2+ years of technical support experience

　　Experience scripting in modern program languages

　　Experience troubleshooting and debugging technical systems

　　Preferred Qualifications

　　Knowledge of web services, distributed systems, and web application development

　　Experience troubleshooting & maintaining hardware & software RAID

　　Experience with REST web services, XML, JSON