Kforce has a client in Charlotte, NC that is seeking a Support Engineer. Responsibilities:

　　Scope a customer's issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed

　　Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues

　　Act internally as a customer advocate

　　Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support

　　Advise customers on how to gain additional value from their Microsoft products

　　Document your technical work and research to help your colleagues, improve the product, and improve the support experience

　　Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

　　3 years of experience supporting Windows enterprise customers via phone, email chats, forums, and web

　　Ability to work shifts in PST hours and/or work a shift that covers a weekend day once ramped/trained if there is a business need

　　Strong knowledge of TCP/IP networks

　　Through understanding of implementations and troubleshooting of: DNS, DHCP

　　Understanding of core OS architecture like CPU/Disk/Memory/PageFile and how to troubleshoot

　　Visa sponsorship is not available for this position

　　Experience with Windows System Administration, Configuration, including a good basic understanding of:

　　Registry

　　File Storage o User Accounts and Access Control

　　Event Logs and Auditing

　　Performance, Resource Monitor

　　Networking (TCP, IP)

　　Experience in one or more of these areas desirable:

　　Using Troubleshooting Tools like Process Explorer/Process Monitor/RamMap

　　Windows Performance Monitor usage and log analysis

　　CMD line driven utilities

　　Powershell

　　Troubleshooting Application Performance

　　File Association

　　Customization of Start Menu and Task Bar

　　Windows 2008/2012/2019 Server and Windows 8/8.1/10 Clients

　　Windows 2012 Server and Windows 8/8.1/10 Clients

　　Clustering and High Availability technologies

　　Virtualization and Hype-V technologies

　　Cortana/Desktop Search

　　Store for Business APPX install

　　Windows File Explorer

　　Storage and Disk performance

　　Desktop and Application management

　　The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

　　We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

　　Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

　　This job is not eligible for bonuses, incentives or commissions.

　　Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

　　Compensation Type:HoursMinimum Compensation:50.00Maximum Compensation:65.00