SUPPORT ASSISTANT C

　　Job ID: 42604

　　Job Category: Administrative

　　Division & Section: Toronto Water, TW Environment and Administration

　　Work Location: Metro Hall, 55 John Street, Toronto ON, M5V 3C6

　　Job Type & Duration: Full-time, Temporary (16 month) Vacancy

　　Hourly Rate and Wage Grade: $29.95 - $32.83, TF0006, and Wage Grade 6

　　Shift Information: Monday to Friday, 35 hours per week

　　Affiliation: L79 Full-time

　　Qualified List: Candidate List will be established. For applicability and duration, see below.

　　Number of Positions Open: 1

　　Posting Period: 19-Jan-2024 to 02-Feb-2024

　　Job Description

　　Major Responsibilities:

　　Prepares, researches, maintains and processes documents. Selects and presents data. Determines and corrects errors.

　　Drafts correspondence. Inputs, updates and maintains data.

　　Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepares presentation materials, forms etc. Utilizes layout, formatting and keyboarding skills using computer.

　　Maintains filing and retrieval systems for records/documents.

　　Receives documents/applications, invoices/monies from the public or other levels of government and ensures accuracy and completeness. Issues/completes receipts/documentation. Receives, balances and records payments and completes receipts

　　Directs and/or guides and/or checks work of other staff.

　　Responds to inquiries requiring broad knowledge of the operational area/function.

　　Co-ordinates meeting rooms, bookings and special requirements for meetings. Attends meeting, takes and transcribes minutes.

　　Prepares, sorts, processes, collects, opens, distributes and delivers mail, cash, and bank deposits.

　　Monitors, orders and maintains supplies/resource materials for unit or other locations.

　　Key Qualification:

　　Experience using computers and a variety of software packages such as Microsoft Office Suite (i.e. Microsoft Word, Excel, Access, email).

　　Data entry experience with large documents and spreadsheets

　　Experience working in a fast paced, high volume customer service environment responding to customer inquiries via telephone calls and e-mails in a professional, friendly and timely manner.

　　Experience creating and formatting documents, reports, charts and presentations.

　　Experience working with various filing systems and the management of large volumes of information.

　　You Must Also Have

　　Ability to accurately maintaining excel spreadsheets and databases

　　Ability to accurately prepare documents and reports directed to the management team.

　　Ability to contact clients regarding pertinent information such as legal agreements that are expiring and requesting updated information to maintain compliance.

　　Ability to accurately organize hard and soft files in filing cabinets and on a electronic drive.

　　Ability to organize documents using different programs including but not limited to Microsoft Excel and PowerPoint and iPACS.

　　Ability to provide exceptional customer service through proactive communication and problem solving.

　　Ability to schedule appointments with Customers for various activities

　　Ability to assist in scheduling, setting and achieving goals of the team.

　　Exceptional time management skills and the ability to work in a fast pace environment with multiple competing deadlines.

　　Ability to work independently as well a part of a team.

　　Ability to learn about the Sewers and Water Supply Bylaws.

　　NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

　　City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

　　Equity, Diversity and Inclusion

　　The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .

　　Accommodation

　　The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .