This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11598691 As a ResolutionSpecialist, you are responsible for meeting and maintaining your KPIsand for exhibiting professionalism in all aspects of the role. This alsomeans that any/all conversations with fellow MSCM team members andsuppliers be conducted with a business professional mindset in line withcodes of conduct found within the Employee Handbook.

　　Resolution Specialist Responsibilities:

　　Managing issue resolution for top Supplier accounts relating toreceiving discrepancies, ETA updates, returns, SKU level updates.

　　Communicate regularly with suppliers to acquire necessary orderinformation and expedite backordered products.

　　Optimize inventory flow by regularly reviewing open purchase orders andmaking necessary adjustments through following our prescribed processes.

　　Gather, maintain, and organize supplier and product information inproper databases.

　　Serve as a liaison between MSCM, EDCs, Accounting and Suppliers toresolve issues.

　　Aid in creating a pleasant working environment that inspires the team bypromoting an open and honest work environment that fosters groupcommunication.

　　Qualifications, Skills & Requirements

　　Self-starter, efficient, reliable, and organized with strong attentionto detail.

　　Ability to work well under the pressure of deadlines.

　　Ability to adapt to change and operate in a fast-paced environment.

　　attention to detail with data entry and accuracy.

　　High School Diploma or equivalent. Associates Degree level education orhigher is strongly preferred.

　　MS Office, telephone, reception, and strong computer skills required.

　　Exemplary written and verbal communication skills

　　Additional important qualifications include typing, texting, telephonecommunications, presentation skills, public relations skills, accountmanagement skills & verbal communication skills, ability to maintainstrict confidentiality.