This job was posted by https://www.azjobconnection.gov : For moreinformation, please see: https://www.azjobconnection.gov/jobs/6302008Pima Community College

　　Pima Community College Named Top University/College Employer in Arizona

　　Position Title: Supervisor - Student Services

　　Department: Northwest Campus

　　Starting Rate: Band 6 - \$59,500 - \$67,700

　　Benefits: Summary

　　Closed Date: January 30, 2024, 5:00 PM Arizona Time

　　Position Summary:

　　The Supervisor - Student Affairs performs professional-level supervisoryduties in planning, directing, and reviewing the activities andoperations within the assigned campus Student Services Center. Developsand improves systems, processes, and procedures to improve the qualityof Student Services offerings. In addition, the Student AffairsSupervisor is assigned and performs special duties in relation to campusneeds, focus area, unit operations, or project(s).

　　The work schedule for this position is flexible and may includeworking evenings and weekends.

　　Duties and Responsibilities:

　　Prioritizes and assigns work, conducts performance evaluations,trains staff, and recommends hiring, disciplinary actions, andtermination of staffDevelops systems, processes, and procedures to improve the qualityof Student Service offerings. Monitors procedures to ensureconsistency in compliance with all College, State, Federal, andaccreditation guidelines applicable to Student Affairs. Manages thedevelopment of operational policies and establishes goals andobjectivesCollaborates with other Student Affairs Supervisors, Registrar,Financial Aid, Information Technology, Curriculum, Instruction,Placement and Testing and other departments to identify processissues. Makes decisions and solves problems impacting studentenrollment and successMeasures the quality of levels of processes, operations, andservices provided. Collects, analyzes, and disseminates a variety ofinformation and data. Prepares related reports and summaries andmakes recommendations based on findingsInvestigates and resolves complex issues and complaints fromstudents, faculty, staff, and the general publicMonitors work with internal and external partnerships including 3rdparty call center. Supervises staff working with studentsparticipating in partnership programs. Provides quality controlfeedbackPrepares and participates in a variety of College and communitycommittees, workshops, meetings, training sessions, task forces, andconferences. Develops and conducts formal and ad hoc trainings orworkshops on functional or organizational topicsRepresents the campus and administrators at a variety of internaland external activities related to Student Affairs. Approvesdepartmental requests and expendituresProvides direct service to students, as required, to implementStudent Services Center (SSC) operations and related studentprogrammingAssists in developing and implementing goals and objectives forassigned functional area(s) in Student Affairs; recommend andadminister policies and procedures for service delivery; providecomplex support to the Administrator or designeePerforms all other duties and responsibilities as assigned ordirected by the supervisorJob Requirements:

　　Bachelor\'s degree in a related field of study andThree to five years of related experience andOne to three years of supervisory experienceor

　　An equivalent combination of certification, education and experiencesufficient to successfully perform the essential duties of the jobsuch as those listed abovePreferred:

　　Five plus years of related experienceThe ideal candidate will have the following knowledge, skills ndabilities:

　　Knowledge of administrative procedures and practicesKnowledge of internal and external customer service principles andpracticesKnowledge of principles and methods for promoting programs andservicesSkill in effective communication (both written and oral)Skill in organization, coordination and managementSkill in performing a variety of duties, often changing from onetask to another of a different natureSkill in positive, productive and flexible customer serviceAbility to develop and maintain effective and positive workingrelationshipsAbility to operate relevant equipment required to complete assignedresponsibilities for the position