Location: Pueblo, Colorado, United StatesPosted Date: 01/18/2024

　　We're excited you've considered to Be More with iQor. From CustomerInteractions to Product Support, we'll help you reach, stretch andrealize your potential. Grow More with your own customized career path. LearnMore with award-winning training. Earn More with industry-leadingcompensation. And Care More in a culture that treats you like family and givesback to your community. A world of opportunity is waiting. Let's get started!

　　Job Summary:Oversee call center staff and are responsible for assigning tasks,motivating and disciplining employees and assessing performance.

　　Responsibilities:Hiring, training, and preparing call center representatives to respond tocustomer questions and complaints and troubleshoot problems with services orproducts.Ensuring agents understand and comply with all call center objectives,performance standards, and policies.Monitoring and evaluating agent performance, providing learning or coachingopportunities, and taking corrective action, if necessary.Identifies creative ways to reduce cost by streamlining processes and systems(i.e. modification of responsibilities or consolidation of tasks,elimination of non-value added processes).Drives continuous improvement through trend reporting analysis and metricsmanagementOffers new ideas and suggestions for improvement.Identifies and implements new practices and processes that are "best infield".Demonstrates a commitment to customer service; anticipates, meets andexceeds expectations by solving problems quickly and effectively; makingcustomer issues a priority.Confers with reporting manager on complex or unusual situations.Exchanges knowledge and information with other iQor facilities to ensure bestpractices are shared throughout the iQor organization.Ensures 100% adherence to all company policies and procedures (i.e.Security, Health, Safety and Quality).Maintains discretion and confidentiality in all areas pertaining to systems,data and proprietary information, whether internal to iQor or customerspecificInterprets a variety of instructions furnished in written, oral, diagramor schedule form.Understands and embraces the business and call center operations strategicdirection.Performs other duties as assigned.

　　Skills Requirements:3 or more years of call center experience in collections/sales/customerservice/technical support.1 or more years of supervisory experience.Must be bilingual

　　Education Requirements:High school diploma, G.E.D., Trade/Vocational School certificate orequivalent required.

　　Physical Requirements:Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwisemove objects. Have visual acuity to perform activities such as preparing andanalyzing data; and/or viewing a computer terminal. Speak, type and/orsit for extended periods of time. Consistent attendance is an essentialfunction of the job.

　　All qualified applicants will receive consideration for employment withoutregard to race, color, religion, sex, sexual orientation, genderidentity, national origin, or status as a qualified individual with adisability or Vietnam era or other protected veteran.