Supervisor, Key Accounts

　　Description

　　Mosaic is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it!

　　Purpose:

　　The Supervisor, Key Accounts will organize and control the indirect retail channel by effectively managing and developing a team of Sales Experts, leading by example and monitoring the entire operational activities of the channel. The ideal candidate has experience with workforce and team management along with creating a collaborative environment of B2B2C field force while executing the planned operating model. The Supervisor, Key Accounts will lead by example as they assist retailers and legal-age smokers and nicotine users, providing exceptional customer service, informing and aiding in the conversion of these legal-age smokers and nicotine users to smoke-free products. Additionally, the Supervisor, Key Accounts will implement the sales plan consisting of quantitative and qualitative KPIs, conversion goals, and increasing market share.They will also be instrumental in creating a positive perception of the brand by introducing smoke-free products to as many legal-age smokers and nicotine users for long-lasting conversion.

　　What you’ll do:

　　Lead and develop a team of experts across a territory, whose primary role is to visit stores in an assigned region, build and maintain trusting relationships, train & engage store sales associates on products, and promote and advocate products and brand to drive sell-through.

　　Empower team members to demonstrate thought leadership and decision-making by creating a supportive and collaborative environment.

　　Establish, foster, and drive strong partnerships with leadership to enhance and promote brand engagement, identify key growth opportunities, and drive overall sell-through for a defined territory.

　　Maintain highly visible presence both in person and virtually in designated territory by conducting regular field visits to ensure excellence and value-add from the Experts store engagements.

　　Maintain a strong level of expectation and ability to lead/coach.

　　Highly adaptable to an ever-changing business landscape.

　　Communicate in clear, creative, and informative ways of all sales cycle tasks through a presentation to Experts including but not limited to KPIs, contact stages, recommendations based on legal age smokers and nicotine users’ trends in geographic locations, individual expert plans, additional work focuses, and previous month results.

　　Be the key liaison to the B2B field force to coordinate on activities with Experts in store.

　　Ability to manage multiple stakeholders in a complex B2B2C, helping to resolve issues and escalate to appropriate B2B field force leadership.

　　Adhere to all processes and procedures and delegates responsibilities to team based on strengths.

　　Comply with all local regulations.

　　Responsible for team performance and agreed metrics.

　　Provide monthly summary of results of Experts, analyzing performance on an individual level and propose action plans to Supervisor to increase efficiency and effectiveness.

　　Proactively within the team looking for solutions aimed at increasing conversions and market share, process unification and simplification and coordinating with Managers.

　　Conduct personalized presentations of the product to legal age smokers and nicotine users in accordance with local regulations and brand guidelines.

　　Facilitate regular on-the-job to Sales experts in a timely manner.

　　Create work schedules for each Sales Expert and monitor their compliance while monitoring coverage.

　　Control the opening of activations, supervises activities during work shift and closure of activations.

　　Implement the process of daily inventory check at store and is accountable for reconciliation of stock and reporting this accurately.

　　Qualifications

　　Who you are:

　　At least 8 years of combined Field Sales/retail sales experience

　　3 years’ supervisor/ management experience in Field Sales/retail sales with the ability to manage a diverse, remote team in a performance-based culture focused on brand advocacy.

　　Proven experience in data reporting and analytical reporting required.

　　Proven ability to adapt and thrive in a fast-paced environment while maintaining the highest level of professionalism and integrity.

　　Ability to analyze sales and market territory data to provide guidance and direction for under-performing experts and stores within a territory.

　　Critical thinking to evaluate, assess, and make recommendations to senior leadership based on team market intelligence and feedback on current business conditions.

　　Outstanding organizational, time management, attention to detail, and prioritization skills.

　　Superior interpersonal skills while working closely with Leaders, Experts, other team members, and clients.

　　Excellent judgment, effective problem-resolution skills, and the ability to balance multiple demands.

　　Ability to empower team members to demonstrate thought leadership and decision-making by creating a supportive and collaborative environment.

　　Ability to identify trends and determine how to accomplish results with some guidance.

　　Ability to motivate, coach, and train a team of Experts.

　　Ability to lift up to 120 pounds with assistance.

　　Licensed driver with good driving record.

　　DOT certification a plus.

　　Bilingual in Spanish is preferred but not required.

　　Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

　　Medical, Dental, Vision, and Telehealth

　　Basic Life Insurance and AD&D

　　Voluntary Life Insurance

　　Short Term and Long Term Disability

　　Flexible Spending Account

　　Health Reimbursement Account

　　401(k) match

　　Legal Insurance

　　Employee Assistance Program

　　Employee Discount Program

　　Tuition Assistance Plan

　　Paid Time Off and Company Paid Holidays

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　　Mosaic North America is an Equal Opportunity Employer

　　DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

　　To Apply: please send resumes to: [email protected]

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　　#Mosaic

　　Job Field - Sales, Merch & Retail

　　Primary Location US-TX-Austin

　　Shift Day Job

　　Job Posting Jan 22, 2024, 10:15:44 AM

　　Schedule Full-time

　　Job Type Standard

　　Job Number: PMxKASPAUSTX24

　　#field