This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11604888 An empty treadmillisn\'t compelling, but once someone steps on it, the stories arelimitless. Our goal is to connect people emotionally to their fitnessjourney. We are a global team coming from different cultures andbackgrounds with a shared passion to achieve and live our mission ofinspiring healthier lives.

　　Inspire. Innovate. Make an impact and join our team!

　　The Customer Operations Supervisor \'s focus is to serve the needs andfulfill the expectations of Life Fitness Customer\'s. Responsible forsupervising, training, mentoring and coaching Order ManagementSpecialists in attainting best customer service possible. The CustomerOperations Supervisor will ensure that thru proper hiring, training, andmentoring, order management reps are able to manage all aspects of theorders.

　　PRIMARY RESPONSIBILITES:

　　Hires, trains, and mentor\'s a team of 8 - 15 Sales SupportSpecialists.Ensures proficiency in the process of entering, scheduling, andmaking available to ship all sales orders.Establishes Key Performance Indicators. Monitor and analyzeperformance against KPI\'s and maintain proper performancedocumentation.Identifies and Isolates areas where improvement is needed both inperformance and process. Works to develop training to overcomeweaknesses while improving strengths.Maintains a positive attitude and fosters a positive, growth focusedworking environment. Drive a collaborative, innovative, autonomous,and inclusive culture.Establishes and maintains communication standards with Customers,internal departments as well as inside and Outside Sales Reps.Using extensive problem-solving skills, manages and resolvesescalations within the Customer operations organization quickly,efficiently and in the best interest of the company while remainingcustomer focused.Works directly with Director, and Sales managers in communicatingaccurate order status and Sales Goal tracking on a Monthly basis.Keeps informed of new products and services, along with newprocesses and procedures. Actively seeks out way to improveefficiency through new tools or processes.Works to ensure that thru proper and timely process and procedureall efforts are made to meet and/or exceed the Customer Expectationsas well as Revenue goals.Run and analyze reports and provide needed information to Director.Utilize reporting to manage teams KPI\'s as well as ensure processadherence. Provide consistent feedback in monthly 1:1\'s with teamto ensure performance standards and to manage deficiencies.QUALIFICATIONS/SKILLS REQUIRED:

　　7+ years in an order management, customer service, sales supportrole.2-5 years supervisory experienceProficiency in Microsoft Office Suite (focus in Excel, PPT & Word)Strong written and oral communication skills.Proven decision-making and critical thinking skills.Strong customer service, analytical and Oracle ERP skills.Ability to multi-task and prioritize in a fast-paced, high stressenvironment.Proven leadership presence and abilities.Education

　　BA/BS preferred.Want to take the next step in your career?

　　Life Fitness takes pride in our talented employees and believe inproviding opportunities for further growth and advancement. We encourageyou to test your strengths, push your limits and unleash your potential.

　　If you feel the open position you see is right for you, we invite you toapply.

　　Learn more about us here.

　　There continues to be a significant increase in phishing attempts acrossall industries where fraudsters are impersonating real employees andsending fictitious job offers to applicants n a scheme to obtainsensitive information. Please note that Life Fitness will never ask foryour financial information at any part of the interview process,including the post-offer stage, and will only correspond through\"@lifefitness.com\" or \"@indoorcycling.com\" domain email addresses or\"[email protected]\" for U.S. opportunities.

　　All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin,disability, protected veteran status, or any other protected statusrecognized under applicable law.

　　Equal Opportunity Employer: Minorities/Women/Protected Veterans/DisabledEEO is The Law - for more information click here

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