JOB REQUIREMENTS: Company Generac Power Systems Name Supervisor CustomerExperience Req # 64017 Employment Type Full Time Shift 1st The CustomerExperience Supervisor is responsible for providing day-to-daysupervision to the Customer Experience Technical team with the goal ofensuring a positive customer experience and removing roadblocks that getin the way of achieving the departmental goals. The supervisor will playa key role in the engagement and development of personnel and isinstrumental in creating and maintaining best practices for the teamserving our residential consumers by providing mechanical and technicaltrouble shooting on our traditional line of generators, clean energy andconnected products. Essential Duties and Responsibilities: Followsthrough on team commitments and provides clear and direct feedback.Leads by example practicing the highest level of ethical standards byhonoring commitments and treating everyone with fairness, trust &respect. Passionate about growth and development. Creates an environmentthat encourages collaboration and fosters open lines of communicationand feedback while celebrating successes. Uses process and productknowledge in unique ways to problem solve. Coaches team on how toprovide best in class customer satisfaction on every interaction.Ability to pass product and process testing following advanced producttraining. Sustains contact center metrics and goals including customersatisfaction, productivity and adherence. Responds to and resolvesescalated customer technical and non-technical inquiries and issues.Responsible for contact center service level achievement Managesescalations from agents\' team leads Process SME Other Duties asassigned and the following: Creates and maintains work instructions orother appropriate documentation as needed. Minimal Qualifications: 3years of customer service experience 1-year experience leading orsupervising a team Highschool diploma or GED Preferred Qualifications:Associates or Bachelors degree Knowledge, Skills and Abilities: Customerfirst mindset High proficiency in Microsoft Office Suite Advancedproblem-solving ability with an emphasis in First Call ResolutionAbility to evaluate a situation objectively and review situations in asupportive, calm and empathetic manner Results Oriented: Achievessuccessful outcomes People: Provides encouragement to team and peersExcellence: Continuous Improvement mindset Ability to de-escalate:Conflict resolution skill set Integrity: Accountability for honest andethical conduct Agility: Thrives in change and diverse work environmentswhile coaching Displays a sense of urgency when addressing tasks andchallenges Innovation: Embraces change management Communication:Excellent verbal and written communication skills Team... For full infofollow application link. Generac Power Systems Inc. is an equalopportunity employer/Minorities/Females/Vet/Disability. *****APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D0C48703B9804E4E