Plans, schedules, coordinates, supervises, and directs activities, safety, and functions of employees in the customer billing group

　　Collaborates with and develops good working relationships with internal stakeholder departments to maintain high levels of customer service and billing accuracy

　　Oversees billing exceptions created and allocates exceptions to classified workforce to be remedied

　　Allocates defect testing to classified workforce

　　Responsible for receiving and allocating customer complaints to be investigated and responded to in a timely manner

　　Assures the correct completion of all required reports to State and Federal authorities.

　　Assists with the ongoing operation of the retail access program, including both customer and marketer aspects

　　Monitors and controls budget allowances for payroll, materials and supplies and purchases.

　　Supports storm emergency restoration efforts

　　Associates degree in Finance, Business, Accounting or a related field and at least 2 years of related work experience. In lieu of an Associates degree, a High School Diploma or equivalent and at least five years of related experience

　　Proficiency and experience with Microsoft Office Suite Word, Excel, PowerPoint and the ability to learn new computer software programs quickly

　　Strong analytical skills, including ability to proficiently perform data analysis to assess issues and drive business resolutions

　　Must demonstrate a high level of enthusiasm and willingness to learn, promote a strong work ethic, and be committed to a positive customer service approach

　　Ability to work in a deadline oriented, fast paced environment

　　Strong organizational skills and the ability to multitask

　　Excellent written and verbal communication skills to satisfy customer inquiries, concerns, and requests

　　Strong documentation skills

　　Must be willing to respond to requests to work outside of normal work hours

　　Valid drivers license