Description

　　The Port Authority of New York & New Jersey offers paid internships, providing students with the opportunity to work with experienced professionals on assignments critical to building, operating, and maintaining transportation and infrastructure assets in New York and New Jersey. Assignments include hands-on projects where interns quickly become part of the team and help the agency with its mission of keeping the region moving. The diversity of our businesses creates a variety of opportunities for students to gain exposure to the work of a first-class public agency.

　　The World Trade Center Department is looking for a Customer Insights internto join their Customer Experience team!

　　About the World Trade Center Department:

　　The World Trade Center Department is responsible for operating, maintaining, and promoting the World Trade Center campus by leading cooperative efforts to enhance the general public's interests and experiences. This department seeks an intern to support its customer experience unit. This includes participating in projects to improve accessibility, wayfinding, communications, and general customer experience.

　　Responsibilities:

　　Create and program surveys at the direction of the Marketing Manager Assist existing customer experience team with analysis of data streams including but not limited to:

　　o Social media and website analytics tracking

　　o Customer/employee survey data

　　o QR code data

　　o Special event analytic data

　　Assist in daily analytics tracking and creating visualizations for Customer Experience programsUtilize social listening data and insights to pinpoint customer pain points and improvementsRemain abreast of industry trends in CX data analytics and prepare benchmarking recommendations.Participate in relevant meetings to provide data updates as needed.

　　Qualifications

　　Enrollment in an undergraduate or graduate program through the Fall 2024 semester (August 2024 or beyond)Experience with Microsoft apps such as Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, etc. Excellent written and oral communication skillsInterest in contributing to the success of the New York and New Jersey region. Interest in public service and/or transportationWillingness to learn.

　　Desired:

　　Interest in Communications, Marketing or similar fieldData gathering, management, and visualization experienceSocial Media Analytics (Hootsuite, Brandwatch, or similar) QR Code Tracking and Analytics (Beaconstac or similar) Website Analytics (Google Analytics, Google Console, and SEO Tools) Customer Survey Analytics (Medallia, Qualtrics, or similar) Analytical and problem-solving skills

　　Internship Details:

　　The start date will be Thursday, May 30 with an orientation that will take place at 4 World Trade Center in Lower ManhattanThe internship will last 12 weeks, ending on Friday, August 23This is a full-time internship (generally 5 days per week at 7.25 hours of work per day plus a 45-minute break)The format is expected to be hybrid, partially virtual and partially in-person at 4 World Trade Center in Lower ManhattanThe hourly salary range is $17.20 to $28.85 (the hourly salary is determined by internship type and school year)These details are subject to change.

　　How to Apply:

　　Click "Apply Now"Follow the promptsPlease submit the following with your application:

　　1. A resume that clearly indicates your expected graduation date

　　2. A cover letter detailing why you want to intern at The Port Authority of New York & New Jersey

　　How to Apply:

　　Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a combined cover letter and resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

　　Only applicants under consideration will be contacted.

　　About The Port Authority:

　　Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.

　　Equal Opportunity Employer

　　The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.