Summer Intern, Service Administration

　　Marlborough, MA, United States

　　As a Hologic Summer Intern, you are not just taking a job; you are taking your place on a global team of motivated, creative, and dedicated people! The intern experience gives you the opportunity to shine and share your knowledge, energy, and passion on meaningful projects that impact people all over the world.

　　In addition to a project that will provide maximum experience and exposure in your desired field, the Hologic College Relations team provides opportunities to learn more about the company, network with leadership, and develop the skills needed to succeed in your future career.

　　The Service Administration team provides exceptional experiences by supporting our internal and external customers with various requests via phone, email, and Salesforce.com. These activities include but are not limited to:

　　Preventative Maintenance Management

　　Dispatching of Field Engineers

　　Part order management

　　Product Returns & Credits

　　Quality review and submissions of FDA forms

　　Additionally, we monitor department and division goals, as well as partner with cross-functional teams, to ensure we are meeting and exceeding service levels.

　　Throughout the 10-12 weeks you'll have the opportunity to drive synergies within Diagnostics and Breast & Skeletal Health Admin and Tech Support.

　　Project deliverables are as follows:

　　Support project tasks to align workflow between Tech Support and Admin

　　Review and understand the e2e customer journey and make suggestions on workflow

　　Reduce the number of transfers between internal Hologic departments

　　Understand the FDA paperwork process and make suggestions on where this should live within the organization

　　We're looking for bright, inquisitive problem solvers who strive to make a difference. Key qualifications include the following:

　　Able to work full-time over the summer months (May-August)

　　Currently enrolled in a Bachelor’s degree program and have at least one semester remaining to complete after the internship

　　Majoring in Business Administration prefereed

　　Rising Junior or Rising Senior

　　Preferred cumulative GPA of 3.2/4.0

　　Excellent written and verbal communication skills

　　Experience or exposure to working with MS Office applications (Excel, Word, PowerPoint). Oracle/SaleForce a plus

　　Ability to work onsite at our Marlborough, MA campus. Intern housing, relocation, and housing stipends are not provided.

　　The hourly pay range for this role is $19 - $30 per hour. Compensation is determined by class standing and operational function.

　　Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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