GENERAL SCOPE OF THE JOB : The SME role encompasses gaining expertise in order and contract management processes, knowledge and training management, standardization and continuous improvement initiatives discovery and support. JOB OBJECTIVES : Optimize order and contract management processes, ensure compliance, standardize operations, and foster knowledge sharing to enhance operational efficiency and meet client-defined expectations. MAIN TASKS, ATTRIBUTIONS, ACTIVITIES : Provide and gain end to end order management and contract management process knowledge and expertise, provide support and manage priority requests Understand critical business targets and priorities Deliver critical business and/or compliance functionality through project management Track and communicate project results to all entire project community and stakeholders Leadership for project & process management tools, disciplines, techniques and methodologies Identify process gaps/inefficiencies and recommend/drive projects to deploy value add solutions in concert with stakeholder sponsorship Demonstrate the value of central common processes by driving tool based disciplined walkthroughs Ensure Document management and Document retention Create and support the creation of business and process documentation/metrics Monitor key deliverables and provide visibility to key performance indicators Conduct discussion sessions as part of knowledge acquisition and transfer Take ownership and ensure completion of milestones without any extension or time delay Disseminate knowledge and process changes through online/F2F training sessions Maintain complete knowledge of all service tasks Update changes in the process flow and communicate the changes with Operations teams

　　4. REQUIRED PROFESSIONAL EXPERIENCE : Professional qualifications in the fields of: international relations, order management, contract management, supply chain, logistics, understanding of Print Industry and excellent knowledge of the end-to-end Customer Fulfillment processes. Computer skills, MS Office package required. Knowledge on Oracle R12 ERP instance and applications is preferred. Knowledge of Order and Service Contract management lifecycle. Foreign languages skills: advanced English and French/German language skills, written, reading and spoken. Good communication skills to assist support teams in resolving any queries that impacts timely and accurate order/contract management activities. Fair understanding of Print Industry and excellent knowledge of the end-to-end Customer Fulfillment processes.

　　Contract/Setup Management- Level 1