Provides advisement, registration, and financial aid assistance to assigned students, and maintains all student records and certification, advises and counsels student on program requirements both for the college and their funding source, works with financial aid and the college billing process. The Student Services Specialist is responsible for ensuring that the students are equipped with enough information to matriculate through the higher education system in general and the college in specific and aids in the total development of students by providing them guidance in developing social, educational, and career goals; formulating intelligent objectives; and selecting appropriate and realistic academic majors. Additionally, participating in programming aimed at increasing overall student retention and recruitment initiatives. Knowledge, Skills, and Abilities Required: Knowledge of office methods, procedures and protocol, along with thorough knowledge of correct English, grammar, spelling, punctuation, and sentence structure. Ability to read and write in English. Good keyboarding and computer skills required using Microsoft Office and Banner. Proven skill in interacting with the public. Organizational and time management skills required to manage multiple requests. Ability to keyboard with accuracy. Ability to take accurate telephone messages for faculty and staff. Ability to operate standard office equipment including fax, copier, electronic calculator, answering machine. Ability to file and retrieve information in alpha, numerical, subject matter, or chronological order quickly and accurately. Ability to learn and to apply effectively institutional policies, procedures and guidelines. Ability to maintain confidentiality. Ability to work as a member of a team. General Duties and Responsibilities: Timely, appropriately, and accurately advises students on all degree seeking programs and options which involves areas related to financial aid, registration, testing, articulations, academic support, billing (payment options), career placement, admission documents, residency requirements, and occasionally personal matters; provide information on continuing education courses and programs including admission requirements and paperwork, financial aid and payment/billing options The position will be expected to implement student retention and recruiting efforts including working with students as a case manager during activities such as advising, registration, course and major selection, time management, life skills, and prioritization with the outcome being the academic success of the students. Work on special projects related to retention and recruitment of students Participate, plan, and execute recruiting initiatives Meets with students individually or in group session to assist them in assessing educational goals, identifying majors, developing matriculation plans and selecting appropriate coursework Evaluates student records to measure academic progress and identify any deficiencies as early as possible by working with program faculty Develops, hosts and presents academic information workshops. Follows College policies and procedures on file reviews, documentation, confidentiality, data management and e-advising, as well as financial aid advising requirements. Uses web services and software programs such as BANNER, Microsoft Office, world-wide web, Outlook, etc. Participate in evening or weekend advising events Identify, resolve, and assist students in understanding financial aid requirements and processes, including maintaining SAP, holds, book vouchers, and more, utilizing the Associate Dean of Financial Aid and Financial Aid Counselor, Sr. as a resource. Responds to and tracks student inquiries and communications via email, phone, and/or letters in regards to admissions criteria, application procedures, and general questions/needs for information. Serve as a collaborative member of the student services staff by working with all student services staff. Other duties as assigned.