Description

Providence caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Providence is calling a Student Intern, Helpdesk Support who will:

Work as a member of the Enterprise IT team

Offer tier 1 IT support to end users via phone, email, helpdesk ticketing, and messaging

Facilitate the transfer of escalated (tier 2) IT support requests to the appropriate team(s)

Configure, package and ship IT equipment to new employees

Facilitate and manage IT equipment returns

Assists with and actively participates in departmental projects and initiatives

Please note the following important details regarding this role:

Providence welcomes 100% remote work for residents who reside within a one (1) hour commute of our office location listed below:

Oregon: Salem

This is a temporary, non-benefitted position

This role is intended to be a summer position for a current college student or high school student that is college bound

The successful applicant for this position will be employed for a duration of time during the Summer of 2024

The program will last approximately one year and is anticipated to end around 8/30/2025, however, this may change based upon an actual start date for the role and department needs

This position will require for you to come into the office as defined by management and departmental needs

Required qualifications for this position include:

Coursework/Training: Acceptance to or current enrollment in a minimum 2-year degree program

Coursework/Training: Pursuing a technology related degree or equivalent

No actual work experience in an IS environment is required

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID: 301222

Company: Providence Jobs

Job Category: Academics

Job Function: Administration

Job Schedule: Full time

Job Shift: Day

Career Track: Business Professional

Department: 5018 IT PHT TECHNOLOGY OR REGION

Address: OR Salem 3993 Fairview Industrial Dr SE

Work Location: Providence Health Plans-Tech Headquarters-Salem

Pay Range: $15.95 - $21.14

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits