What makes us Qlik?

　　Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster.

　　A Gartner® Magic Quadrant™ Leader for 13 years in a row, Qlik is a values-driven organization, and following its acquisition of Talend, now serves over 45,000 customers in 100 countries worldwide. Read on to see what we’re looking for right now!

　　The Customer Success Manager Role

　　Are you passionate about championing customer success? At Qlik, the Customer Success Manager role is pivotal. As a linchpin between our solutions and our customers, you'll drive their success through strategic planning and attentive guidance.

　　What makes this role interesting?

　　Holistic Customer Advocacy: Delve deep into customer use cases, understanding their needs, and aligning their objectives with our solutions. Shape success plans, ensuring tangible outcomes and values.

　　Driving Product Adoption: Champion the adoption of Qlik solutions at every customer stage. Be the catalyst for satisfaction, enhancing their investment's worth, and fostering Qlik advocacy.

　　Strategic Partnership: Collaborate closely with various customer stakeholders, understanding their pivotal roles, business metrics, and priorities. Translate public statements into actionable business initiatives for their success.

　　Proactive Retention and Growth: Conduct regular check-ins, identifying potential churn risks, and mitigating them. Spot upsell and renewal prospects, nurturing them through cross-functional collaboration.

　　Here’s how you’ll be making an impact:

　　Customer Success Champion: Steer customer journeys toward success by increasing Qlik platform adoption and ensuring alignment with their evolving needs.Risk Mitigation Specialist: Anticipate churn risks and proactively address them, ensuring long-term customer satisfaction and loyalty.Strategic Business Partner: Act as a trusted advisor, driving continued value from our products and services while influencing their business and technical decisions.

　　We’re looking for a teammate with:

　　Experience and Expertise: Over 5 years in Customer Success Management or similar roles, complemented by 10+ years of business experience.SaaS/Software Acumen: Understand the SaaS/Software industry landscape with a knack for learning and adapting to enterprise solutions.Analytical Acuity: Navigate complex business problems, owning strategies that transform businesses and boost revenues.Stellar Communication: Exceptional listening, presentation, and collaboration skills, garnering C-level visibility swiftly.Educational Background: A Bachelor’s Degree, while a Master’s is a definite plus.

　　The location for this role is:

　　Germany

　　Ready to elevate customer success to new heights? Apply now to be part of our customer-centric journey, and be at the forefront of driving transformative success stories.

　　More about Qlik and who we are:

　　Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us + our values, check out our Careers Page.

　　What else do we offer?

　　Genuine career progression pathways and mentoring programsCulture of innovation, technology, collaboration, and opennessFlexible, diverse, and international work environment

　　Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

　　Qlik is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor’s Equal Employment Opportunity Posters, including the EEO is The Law notice and the Pay Transparency Nondiscrimination Provision.

　　If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form.

　　Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

　　LI-EMEA