About this role:

　　As a premier people development company, Cornerstone is focused on Customer Success. We

　　are on a mission to empower people to be their most extraordinary, at work and in the world.

　　We achieve this by repeatedly delivering exceptional service and experience for every

　　customer, every time.

　　Our solution offers organizations the technology, content, expertise, and specialized focus to

　　help customers realize the potential of their people. Featuring comprehensive recruiting,

　　personalized learning, modern training content, development-driven performance management,

　　and holistic employee data management and insights, Cornerstone's people development

　　solutions are successfully used by more than 90+ million people in 180 countries in nearly 50

　　million languages.

　　The position represents a key and nimble role within the Chief Customer Officer's organization,

　　and the Services team. This role will work closely with customers and other internal teams to

　　execute strategic initiatives to drive platform usage, customer satisfaction, reinforce

　　Cornerstone's commitment to a culture of customer centricity and drive customer retention.

　　In this role you will

　　Understand customers' learning goals and develop strategies aimed at boosting user

　　adoption, engagement, and retention rates on the learning platform.Offer consulting services to customers on an ongoing basis and proactively deliver effective solutions to drive platform usage.Craft and deploy appropriate frameworks to drive change management & user adoption.Proactively collaborate with customers to identify and implement new opportunities

　　throughout their lifecycle.Conceptualize innovative user adoption & retention programs based on client's needs and

　　target audience and create compelling communication copies for the same.Plan and execute targeted campaigns across different communication channels like email,

　　mobile push notification, web pop-up etc., using CRM tools.Monitor and analyze platform usage and campaign metrics to measure success and identify areas for improvement.Stay up to date with social media trends and marketing best practices that help in creating

　　engaging experiences for platform users.Leverage a strong understanding of key customer outcomes and a customer centric

　　mindset.Always have the thinking cap on, consistently generate innovative ideas, and transform the

　　mundane into engaging and captivating plans.

　　You've got what it takes if you have ..

　　5+ years of experience in consulting and/or marketing strategy.MBA or other graduate degree from an A-grade institute.Creative mindset, strong project management, process development, and implementation

　　skills.Experience in independently leading projects and coordinating cross-functional teams to

　　achieve results.Ability to manage multiple projects and priorities simultaneously and respond to rapidly

　　changing priorities and tasks.Professional presence - excellent communication, presentation, and consulting skills.Analytical with high attention to detail, excellent organizational skills and strong follow-up to meet expectations and deadlines.Excellent writing, editing, and proofreading skills, with a strong attention to detail.Technical acumen; while not a technical/engineering role, the ability to understand and

　　confidently communicate about technical topics is an asset.Process improvement, efficiency finding, problem-solving mindset and creative thinking.Ability to influence and build credibility and trust across the organization and with customers.

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