Restaurant Manager

　　Reports To: Multi-Unit Manager/Franchisee

　　Overview

　　A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

　　Responsibilities Include:

　　Able to perform all responsibilities of restaurant team members

　　Lead team meetings

　　Deliver training to restaurant team members

　　Ensure Brand standards, recipes and systems are executed

　　Create and maintain a guest focused culture in the restaurant

　　Review guest feedback results and implement action plans to drive improvement

　　Communicates restaurant priorities, goals and results to restaurant team members

　　Execute new product roll-outs including training, marketing and sampling

　　Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

　　Control costs to help maximize profitability

　　Completion of inventory on a periodic basis as determined by Franchisee

　　Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards

　　Completion of DCP and other vendor orders

　　Conduct self-assessments and corresponding action plans

　　Ensure restaurant budget is met as determined by Franchisee

　　Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies

　　Engages with Dunkin’ Brands Field Operations team as appropriate

　　Management Responsibilities Include:

　　Recruit, hire, onboard and develop restaurant team members

　　Plan, monitor, appraise and review employee performance

　　Coach restaurant team members to drive sales, improve profitability and guest satisfaction

　　Education/Experience:

　　Basic computer skills

　　Fluent in spoken and written English

　　Basic math and financial management

　　Previous leadership experience in retail, restaurant or hospitality

　　College Degree preferred

　　Key Competencies

　　Strong analytical skills and business acumen

　　Works well with others in a fun, fast-paced team environment

　　On time, demonstrates honesty and a positive attitude

　　Willingness to learn and embrace change

　　Ability to train and develop a team

　　Guest focused

　　Time Management

　　Problem solving

　　Motivating others

　　Physical Demands/Working Conditions:

　　Standing on feet

　　Repetitive motion including bending, stooping and reaching

　　Lifting packages (if applicable)

　　Wearing a headset (if applicable)

　　Working in a small space

　　Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.