State Information Center Counselor

　　Date Posted: Jan 24, 2024

　　Requisition ID: 437004

　　Location:

　　Indianapolis, IN, US, 46204

　　Work for Indiana

　　Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

　　At the State of Indiana, we don’t just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.

　　Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

　　About the Indiana Department of Administration (IDOA):

　　IDOA helps to ensure the smooth function of state government, finding efficient and effective solutions to government-wide needs.

　　Salary Statement:

　　The salary for this position traditionally starts at $34,216.00 but may be commensurate with education or work experience.

　　Role Overview:

　　The State Information Center Counselor will be responsible for answering incoming calls for the 800-information line, located at the footer of in.gov, and providing information related to state services and assisting with guidance on the website as well as answering chats (real-time) and tickets (emails) that come through our Zendesk system. Maintaining up-to-date knowledge of state regulations, programs, and services to provide accurate information. Documenting caller interactions and details of inquiries for record-keeping. Providing excellent customer service to ensure a positive caller experience, assisting with State Government Center “Walk-Ins” and preparing and mailing packets (i.e. visitor guides, etc.).

　　A Day in the Life:

　　The essential functions of this role are as follows:

　　Compile information relative to the assigned program area.

　　Coordinate correspondence for information requests.

　　Organize and maintain current and historical files related to the program.

　　Organize program reports, applications, and maintain consultative services.

　　Maintain and organize program assets.

　　Prepare all program related training materials.

　　The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

　　What You'll Need for Success:

　　You must meet the following requirements to be considered for employment:

　　General knowledge of the program area.

　　Basic knowledge of the rules and regulations pertaining to the assigned program area and its affects upon other agency operations.

　　Ability to gather and compile program materials.

　　Ability to communicate effectively.

　　Ability to operate effectively in a group decision-making process.

　　Tact in dealing with other agency personnel and the public.

　　Basic knowledge of accounting principles.

　　Supervisory Responsibilities/Direct Reports:

　　This role may be utilized in a supervisory capacity based on agency needs.

　　Benefits of Employment with the State of Indiana:

　　The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

　　Three (3) medical plan options (including RX coverage) as well as vision and dental plans

　　Wellness Rewards Program: Complete wellness activities to earn gift card rewards

　　Health savings account, which includes bi-weekly state contribution

　　Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

　　Deferred compensation 457B account (similar to 401k plan) with employer match

　　Two (2) fully-funded pension plan options

　　A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

　　150 hours of paid new parent leave

　　Up to 15 hours of paid community service leave

　　Combined 180 hours of paid vacation, personal, and sick leave time off

　　12 paid holidays, 14 on election years

　　Education Reimbursement Program

　　Group life insurance

　　Referral Bonus program

　　Employee assistance program that allows for covered behavioral health visits

　　Qualified employer for the Public Service Loan Forgiveness Program

　　Free Parking for most positions

　　Free LinkedIn Learning access

　　Equal Employment Opportunity:

　　The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

　　If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

　　The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

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