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Staff Software Engineer
Staff Software Engineer-March 2024
Flexible / Remote
Mar 29, 2026
ABOUT ZENDESK
Zendesk is a service-first CRM company that builds software designed to improve customer relationships.
5,001 - 10,000 employees
Software
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About Staff Software Engineer

  Do you want to make an impact and contribute to setting the direction of Java development at Zendesk?

  We are seeking a seasoned Java Engineer to join our newly formed Java team. In this pivotal role, you will be entrusted with the responsibility, together with the team, of steering the direction of Java development at Zendesk. Your technical expertise will contribute to maintaining our Java service framework, ensuring its stability, security and efficiency to support our various business operations!

  At Zendesk, we genuinely believe that to build a phenomenal product, you need great people. We value teamwork and take an agile approach to our development processes. We value our employees highly, offer a competitive benefits package, and ensure meaningful opportunities for professional growth in a diverse and inclusive environment. Zendesk believes in the importance of a healthy work-life balance.

  What youll be doing

  Maintain and improve our internal Java service framework.Document and share knowledge about best practices and standards to be taken by our Java engineers.Collaborate with users to improve the tool based on their feedback and requirements.Develop and maintain comprehensive documentation, including technical specifications, user guides, and API references, to support the adoption of this framework across the organization.Continuously evaluate and stay updated with the new technologies, tools and provide recommendations to improve the framework and all of its related processes.Ensure the highest level of code quality and alignment to coding standards, design patterns, and implementation of effective standard processes.Optimize the cost and energy efficiency of the framework and associated infrastructure, in line with the company's dedication to sustainability and green practices.

  What you bring to the role:

  Proven experience in software development, with a focus on Java-based applications and service frameworks.Strong understanding of asynchronous programming and familiarity with reactive design patterns.Strong understanding of software architecture and design principles.Ability to transform visions & roadmaps into reality.You love problem-solving, investigating issues and discovering the appropriate solution.Excellent communication skills, both verbal and written.Strong interpersonal skills, with the ability to collaborate effectively with remote teams.Strong understanding of and dedication to software security ensuring the protection of sensitive data and the integrity applications built on the service framework.

  

  Nice to have:

  Experience building internal developer platform capabilities is a huge plus!Working with distributed event streaming platforms, preferably Kafka, and possessing a strong background in using technologies such as Istio, Vault, Kubernetes, and AWS.Experience with agile software development methodologies, such as Scrum or Kanban.Familiarity with frameworks such as Vert.x, Quarkus, MicroProfile, or Spring is highly preferable.

  What we offer

  Ownership of the product features implementation you work onWhat you will be doing will have a huge impactTeam of passionate people who love what they do!Exciting features, ability to implement your own ideas and improvementsOpportunity to learn and grow!Possibility to specialise in areas like security, performance and reliability

  ...and everything you need to be effective and maintain work-life balance

  Flexible working hoursProfessional development fundsComfortable office and a remote setupInternet and Phone bill allowancePremium Medical Insurance as well as Private Life Assurance

  #LI-BP1

  The Poland annualized base salary range for this position is zł268,000.00-zł402,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

  The intelligent heart of customer experience

  Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

  Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

  Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

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