Job Family: Customer Services

　　Req ID: 403429

　　Hello go-getter!

　　We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?

　　Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

　　You’ll make an impact by:

　　Work within a team of O2C Analysts (onshore and offshore) tasked with delivering accurate invoices within SLA.

　　Continual focus on process improvement initiatives of billing processes & Order Management processes.

　　Relationship Management - Ensure clear communication with key data providers, internal and external customers is at the forefront of delivery.

　　Be open about issues, what actions are taken, and the likely resolution timeframe.

　　Responsible for engaging with customers, internal partners, and other O2C resources to escalate and resolve issues for specific customer situations or root cause resolution.

　　Develop a consistent approach to checking stock, fulfilling sales orders, and reordering to replenish stock.

　　Sales Order :

　　Sales order creation.

　　SO Amendment.

　　Delivery note Creation and Updation to business.

　　Completion of order details to be shared with commercials.

　　Order confirmation shared with Customers.

　　Pega – Customer code creation – end-user creation.

　　Material Creation and Extension.

　　PO Creation :

　　PO creation -Special price, HQ, US.

　　PO amendment.

　　PO copies to SPC Team/ Discount approval team.

　　3rd party PO.

　　SAP experience will be an advantage.

　　Order Fulfillment.

　　You’ll win us over by:

　　1-2 years’ experience in industry with relevant exposure.

　　Create a better #TomorrowWithUs!

　　We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

　　Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

　　This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.