Description

　　OVERVIEW:

　　The Sr. Territory Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Aramark direct sales, customer satisfaction, route sales and credits.

　　Responsibilities/Essential Functions:

　　Promote and sustain a safety culture

　　Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory

　　Reports directly to a Service Manager. If neither are present, will report to the General Manager

　　Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs

　　Assist in the new account installations as directed by Service Manager and/or General Manager

　　Manages day to day activities of customer service program(s) for the territory

　　Visit all required customers each quarter to review growth and service opportunities

　　Ensure RSRs respond to and resolve all service requests timely

　　Sets clear expectations for customer service and leads by example

　　60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)

　　Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously

　　Negotiate and secure renewal agreements with existing customers that protect pricing and profitability

　　Recruit, select and hire Route Sales employees

　　Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement

　　Delivers and participates in training to ensure customer retention and service goals are met

　　Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.

　　Attend meetings and complete necessary administrative work to improve customer satisfaction

　　Coordinate collections for accounts receivables

　　Protect and manage merchandise control processes

　　Investigates and reports on all accidents or incidents, within 24 hours of notification

　　Knowledge/Skills/Abilities:

　　Demonstrated ability to successfully interface with a variety of organizational functions to get the job done

　　Strong interpersonal, analytical, communication, and customer service skills

　　Considerable negotiation skills

　　Computer proficiency, including working knowledge of MS Office software

　　Exposure to sales function preferred

　　Considerable skills in management, human relations, and communication.

　　Working Environment/Safety Requirements:

　　Majority of time will be driving your own vehicle or company step-van to call on customers and supervise employees in the assigned service territory

　　Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.).

　　Customer visitations may require walking, climbing stairs, pushing/pulling carts, exposure to weather conditions.

　　Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load/unload product from a truck without assistance.

　　Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading/unloading, and exposure to vehicle maintenance.

　　Commercial Vehicles Operation

　　Must be physically qualified to drive a Commercial Motor Vehicle and carry a medical examiners certificate (where required) stating such qualifications as dictated by Company, Federal (Such as FMCSR 391.41) or Provincial regulations in the country in which the job duties will take place.Experience/Qualifications:

　　High school diploma or equivalent

　　Bachelor’s degree in related field preferred or equivalent experience

　　Two years of service and route-based industry experience, with proven track record for growing customer accounts

　　Previous profit and loss accountability and/or contract-managed service experience preferred

　　Significant customer interface and service experience

　　Production planning, maintenance, or warehouse operations experience preferred.

　　Open to relocation for advancement opportunities

　　License Requirements/Certifications:

　　Valid Driver’s license

　　Automobile insurance on personal vehicle

　　Successful completion of criminal background, motor vehicle record, and drug screen checks.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)