Sr. Technical Specialist - Power Platform and Application Administrator - Toronto, Ontario

　　SENIOR TECHNICAL SPECIALISTPosting #: 926431

　　Union: Non-Union

　　Site: Princess Margaret Cancer Centre

　　Department: UHN Digital, Enterprise Web Solutions

　　Reports to: Manager

　　Hours: 37.5 per week

　　Salary: $93,070 to $116,337 annually (To commensurate with experience and consistent with UHN compensation policy)

　　Status: Permanent Full-Time

　　Reposted Date: February 7, 2024

　　Closing Date: Until Filled

　　The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

　　Position SummaryThe Senior Technical Specialist operates with a high degree of autonomy, exercising independent judgment to resolve complex problems, performing incident and problem management. This position acts as the senior liaison between customers, departments and other technical teams to lead technology solutions strategy and delivery, acting as a lead for change management activities in their domain(s) of expertise; recommending and evaluating solutions and upgrades to existing technologies. This role also contributes to the development of new and/or the improvement of existing policies and procedures, assisting with training of team members, and performing cross-functional and/or or other duties as assigned and/or requested.

　　In the Power Platform Administrator role you will guide the enterprise adoption of the Microsoft Power Platform with a focus on Power Apps, Power Automate, Power Virtual Agents, and Dynamics 365. You will also play a vital role in ensuring the smooth operation of other enterprise applications. Your expertise and technical problem-solving skills, will empower our teams to work efficiently, improve user experiences, and maintain the integrity and security of our environments.

　　DutiesPower Platform Specific Responsibilities

　　Act as the resident expert for Power Platform Center of Excellence (CoE)

　　Implement, configure and administer the CoE Starter Kit.

　　Identify areas and processes where Microsoft 365 can be better leveraged and facilitate business process improvement.

　　Update, create, and maintain enterprise governance documentation and administration processes.

　　Lead and empower Citizen Developers and Power users to leverage the Power Platform in alignment with technology standards.

　　Application Support Specific ResponsibilitiesAssist with managing, configuring and optimizing enterprise applications.

　　Coordinate and execute upgrades, patches and add-on installations to ensure alignment with enterprise and industry best practices.

　　Provide end user technical support as needed.

　　Technology Solutions, Strategy and ArchitectureLead continuous quality and process improvement initiatives.

　　Lead customer service in facilitation of end user meetings, clinical or business discussions or organize ad hoc meetings, as per end user availability.

　　Incident and Problem ManagementUpdate the UHN Digital incident and problem management ticketing system on case status and resolution.

　　Maintain the highest level of customer satisfaction while resolving all tangible problems, concerns or requests for information.

　　Participate in 24x7 On Call Rotation.

　　Corporate ResponsibilitiesAct as an Ambassador for various Organizational Committees and Project Teams.

　　Represent UHN Digital in a professional manner with internal and external stakeholders.

　　Perform cross-functional and/or other duties as assigned and/or required.

　　QualificationsMandatory Education. Completion of a bachelors degree in Computer Science or recognized equivalent required.

　　Mandatory Certification. Minimum of two or more of the following technology certifications: Microsoft Certified IT Professional, ITIL Practitioner Certificate (ITIL Practitioner), MCSA Certification, Microsoft Power Platform Certifications (PL-100/200/600)

　　Mandatory Qualification At minimum, over 6 years practical and related experience and/or 2 years on-the job training required:

　　Applied knowledge of Microsoft Power Platform services, including in-depth understanding of capabilities, boundaries, and constraints.

　　Supporting enterprise applications, environment management, and issue resolution.

　　Strong PowerShell scripting abilities

　　Microsoft 365 experience in an enterprise environment with over 1000 end users

　　Practical and working knowledge of SDLC, ITIL, and Agile Frameworks.

　　Preferred experience managing or supporting Jira, Confluence and BitBucket.

　　Excellent analytical and problem solving skills with the ability to systematically analyze situations/issues, identify options, draw logical conclusions and determine/recommend practical courses of action.

　　Understands how to interpret customer business needs and translate them into application and operational requirements.

　　Why join UHN?

　　In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

　　Competitive offer packages

　　Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )

　　Close access to Transit and UHN shuttle service

　　A flexible work environment

　　Opportunities for development and promotions within a large organization

　　Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

　　Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

　　Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

　　UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

　　University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

　　Must Have SkillsStrong proficiency in administering and configuring the Microsoft Power Platform Suite

　　In-depth knowledge of Power Platform security, environment management and data loss prevention.

　　Solid troubleshooting skills and the ability to diagnose and resolve issues within the Power Platform environment.

　　Proficient in creating PowerShell scripts

　　Strong understanding of Microsoft 365 service structure and core features.

　　Extensive knowledge with business systems analysis and problem resolution.

　　Microsoft Certified: Power Platform App Maker Associate

　　Microsoft Certified: Power Platform Functional Consultant Associate

　　Microsoft Certified: Power Platform Solution Architect Expert

　　M365 experience in an enterprise environment with over 1000 end users.

　　Strong PowerShell scripting abilities.

　　6+ years of practical and related experience

　　Understand how to interpret customer business needs and translate them into application and operational requirements.

　　Excellent process analysis and application skills

　　Excellent analytical and problem solving skills

　　Nice To Have SkillsRelevant Microsoft certifications such as Power Platform Administrator Associate or equivalent are preferred.

　　Experience working with and managing Jira, Confluence and BitBucket.

　　Experience with service management (ITIL) and change management methodologies.