About Us

　　Automation Anywhere is the leader in intelligent automation solutions that put AI to work across every aspect of an organization. The company’s Automation Success Platform is infused with generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. With more than 5,000 customers worldwide, Automation Anywhere enables organizations to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through intelligent automation. Learn more at  http://www.automationanywhere.com .

　　Our opportunity:

　　We are currently seeking a Technical Account Manager to join our world-class support team. The Technical Account Manager provides end-to-end reactive/proactive case and support escalation management. Responsible for providing technical advice, as well as expertise to RPA Customer Administration and technical project groups. In addition, you will help coordinate technical activities amongst support, engineering and end-users. TAMs advocate internally on behalf of the customer for all support related matters.

　　If you are someone who is driven by technology, and has an ability to provide gold star treatment for our customers, this role could be for you. This is an amazing opportunity for a candidate with a passion for RPA and a desire to learn more!

　　Who you’ll report to:

　　This role reports to the Sr. Director, Americas Premium Support

　　Location: Mexico City, MX

　　You will make an impact by being responsible for:

　　Keeping on top of all key customer tickets, understanding their priority and business impact and communicating this to the Technical Support and Customer Success and Sales teams

　　Planning and overseeing enterprise-level support activities for company products and services for a designated group of clients

　　Developing client relationships and understanding of client business and product installations to identify support needs and drive use of proactive support mechanisms to maximize customer success and delight

　　Acting as single point of client contact to coordinate resolution of incidents and escalation of technical support issues

　　Providing proactive communication to help customers avoid future product or environmental related issues within their environment

　　Working closely with cross functional teams to drive customer satisfaction and delight, as well as to identify opportunities for growth in the client environment

　　Proactively managing technical issues according to the customer 's business priorities to avoid business critical situations

　　Reviewing Automation Anywhere’s best practices guidelines and support policies with the customer, including service levels and escalation procedures

　　Participating in quarterly business reviews highlighting continuous improvement areas and metrics, discussing future projects

　　Facilitating weekly summary status reports; monthly or quarterly support reviews and detailed review of root cause analysis findings when applicable Weekly cadence calls with the customer to track on-going support activities and projects

　　Reviewing open incidents and problems communicating proper priority and direction to responsible Automation Anywhere teams to ensure a timely customer satisfying result

　　Understanding and explaining the Automation Anywhere application, features and benefits as it relates to customer needs

　　You will be a great fit if you have:

　　Bachelor’s Degree in Business, MIS, IT, Computer Science or related field required

　　3+ years relevant work experience in a customer-facing, technical account management role with hands on experience in digital technologies required

　　Previous experience working with RPA related products such as: Automation Anywhere, Power Automate, Blue Prism, UiPath, Pega or Nice. Additional SaaS and Cloud knowledge a plus

　　Achievement of related RPA certifications or a desire to obtain them is preferred

　　Fluency in written and spoken English is required

　　Knowledge in programming .NET (C#, C++, VB, Java or Powershell)

　　Proficient in Microsoft Office: PowerPoint, Excel and Outlook

　　Familiarity with software and front-end development

　　Willingness to travel approximately 10% when safely able to do so

　　You excel in these key competencies:

　　Technical expertise: A Technical Account Manager (TAM) must possess strong technical knowledge of the products and services offered by the company. This includes knowledge of the underlying technologies, features, and functionalities of the products

　　Customer service skills: TAMs must have excellent customer service skills to be able to build strong relationships with clients. They must be able to empathize with customers, understand their needs, and provide effective solutions

　　Communication skills: TAMs must possess exceptional communication skills, both written and verbal. They must be able to articulate technical information in a clear and concise manner to both technical and non-technical stakeholders

　　Project management skills: TAMs must have excellent project management skills to be able to manage multiple projects simultaneously. They must be able to prioritize tasks, manage timelines, and ensure that customer expectations are met

　　Analytical skills: TAMs must be able to analyze data to identify trends and patterns. They must be able to use this information to make data-driven decisions that will benefit the customer and the company

　　Business acumen: TAMs must have a strong understanding of the company's business model and goals. They must be able to align their activities with the company's objectives and work towards achieving them

　　Ready to Revolutionize Work? Join Us.

　　This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.

　　Job Segment OR Key Words: SaaS, Technical Account Manager, TAM, RPA, Customer Service, Customer Facing

　　#LI-JS1

　　All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

　　Automation Anywhere is the leader in intelligent automation solutions that put AI to work across every aspect of an organization. The company’s Automation Success Platform is infused with generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. With more than 5,000 customers worldwide, Automation Anywhere enables organizations to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through intelligent automation. Learn more at www.automationanywhere.com .

　　Equal Opportunity Employer Automation Anywhere is an equal opportunity employer – M/F/D/V. We want to have the best available persons in every job. We will not discriminate in our employment practices due to an applicant’s race, color, creed, gender, religion, marital status, age, national origin and ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other category protected by law.