iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Sr. Systems Engineer with a focus in Infrastructure to join our NOC team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1!

　　The Sr. Systems Engineer, Infrastructure is responsible for supporting iT1 Customers in our 24x7x365 Managed Services Division. Provide assistance with support, incident management, problem management and change management for devices and resources monitored by iT1 Managed Services, including Windows, Unix, Linux servers, network devices and applications as well as other supported configuration items for internal and client systems.

　　Requirements

　　Research, resolve, and respond to internal and client issues within scope of the Managed Services responsibilities in a timely manner, these include but are not limited to user/system support, ticketing system entries, and client-facing status updates, etc.

　　Plan, strategize, analyze, modify, implement, document, enhance, and maintain enterprise IT infrastructure systems.

　　Advises on enhancements for corporate systems design and components; performs critical evaluation and selection of the hardware components of the solution.

　　Proactively identifies and corrects systems issues, performance, storage, network, application, backup, and recovery.

　　Develops systems reports on the health and status of the systems.

　　Maintains all documentation pertaining to projects, solutions, and associated systems.

　　Serve as the technical subject matter expert for assigned client environments.

　　Maintains a close working relationship with Leadership, Sales team, and Client Success Managers.

　　Attend monthly and quarterly client meetings.

　　Act as an escalation contact for junior engineers.

　　On-call rotation.

　　Performs other related duties as required.

　　Qualifications

　　Bachelor’s Degree in Information Technology or related experience

　　Ability to represent the organization in a professional and effective manner.

　　Established track record as a senior engineer in various technologies (Linux/Windows Servers, Citrix, Data Center, and Client/Server Application Support)

　　Position requires 7+ years of experience with the following but not limited to:

　　Managing Windows systems, including Windows Server 2008 R2, Windows Server 2012 R2

　　Microsoft enterprise services such as:

　　Active Directory

　　Windows Servers - physical and virtual

　　Microsoft Exchange

　　Windows desktops - physical and virtual

　　DNS

　　DHCP

　　Cloud platforms and IaaS technologies:

　　Microsoft Azure

　　Office 365

　　Experience working with virtual infrastructure required:

　　Citrix XenDesktop, XenApp, XenMobile, NetScaler, etc.

　　VMware vSphere, vCenter, Horizon\View, vRealize Operations, NSX, vSAN, vCloud, etc.

　　Microsoft Hyper-V, App-V, etc.

　　Experience with Enterprise Backup software (NetBackup, Commvault, Veeam)

　　Experience with large-scale datacenter operations

　　Experience migrating large infrastructures from physical to virtual environments

　　Experience with blade and standalone servers from Dell, HP, Cisco, etc.

　　Experience utilizing VBScript and/or PowerShell to automate systems management, deployment, and implementation functions.

　　Network and server monitoring tools (Logic Monitor, Solar Winds)

　　Other Skills and Abilities

　　Experience in an IT consulting role

　　Excellent customer service and interpersonal skills

　　Detail-oriented with ability to multitask and prioritize

　　Excellent customer service skills and verbal/written communication skill

　　Ability to execute tasks, projects, and troubleshooting with minimal supervision

　　Experience with using and/or modifying JSON scripts

　　Good documentation skills

　　Ability to accurately follow written technical work instructions

　　Able to work in a structured environment

　　Preferred Certifications

　　Information Technology Infrastructure Library (ITIL) Foundation.

　　Citrix Certified Associate (CCA)

　　Citrix Certified Professional (CCP)

　　Microsoft Certified: Window Server Hybrid Administrator Associate

　　Microsoft Azure Administrator

　　Physical Demands May Include

　　Lifting or carrying up to 50 lbs.

　　Time spent in low postures (crouching, stooping, kneeling, bending)

　　Sit at a computer for 8 hours per day

　　Keyboarding for 8 hours per day

　　Speaking (communicating information to clients/coworkers)

　　Job Location

　　Local to the Tempe, AZ office preferred

　　Open to remote MST/PST time zones only

　　Benefits

　　Insurance: Health Insurance, Vision, Dental, and Life Insurance

　　Leave and Holidays: Paid Vacation, Paid Holidays

　　Retirement: 401K Plan with company match (eligible after 1 year of employment)

　　In-house fitness center

　　*iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.