Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Comcast Business provides business-grade products, services, and expertise that meet the complex and diverse demands of businesses of all sizes and is seeking a key member for our collaborative cross-functional team that serves as the information communications hub for all our operational initiatives. This individual will play a crucial role in defining, developing, and executing end-to-end internal communications plans, leveraging a suite of tools for communication drafting and review, project management, and measurement of campaign success metrics. This individual will have the opportunity to interact regularly with senior executives, product teams, and other internal communication and knowledge management teams, providing project leadership and determining their own work priorities based on impact, urgency, and need. The right candidate already possesses or will develop, after a relatively short time in the role, in-depth experience, knowledge, and skills in how Frontline Care and Order Management teams operate, essential to impactful communications to their primary audiences. This individual will also act as a resource for colleagues with less experience, demonstrating the value and importance of their role in the organization.

Job Description

Core Responsibilities

Manages the processes, documentation, and publication of Frontline employee-impacting content and communications.

Develop communications plans, timelines, and draft communication content to meet deadlines. Review content with key stakeholders to ensure alignment before distribution. Updates stakeholders regularly on all communications initiatives.

Collaborates with other communicators throughout the business to develop cohesive and consistent communication strategies across the organization and ensures content meets established communications standards and guidelines.

Participates in the product development process to ensure full comprehension to be able to properly communicate product changes to a larger employee audience.

Manages communications intake system and frontline editorial calendar.

Creates reports to measure KPIs (Key Performance Indicators) for all communication campaigns and measures efficacy.

Keeps communications creative, engaging, visually appealing, accurate, grammatically correct, and succinct.

Leads development and editing of creative content, including but not limited to article imagery, infographics, digital signage, and video editing.

Provides mentoring and guidance to colleagues with less experience.

Supports production of Town Hall Broadcasts

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.

Other duties and responsibilities as assigned.

Preferred Qualifications

The ability to balance multiple initiatives at once and maintain a keen eye to detail within all initiatives.

Project Management skills

Preferred Skills: Communications, Technical Writing, Public Relations, Project Management, Management Information Systems, Operations Communication, Collaboration, Teamwork, Data Analysis, Organization, Content Writing, Communication Strategy, Employee Communications, Managing Deadlines, Change Management, Relationship Building, Change Management, or any of the below:

Change Management Practitioner

Communication Evaluation

Communication Execution

Employee Communications

Integrated Communication Strategies

Leadership Communication

Managing Deadlines

Organized Detail Oriented

Process Improvements

Product Knowledge

Project Management

Project Metrics

Strategic Communications

Strategic Planning

Success Metrics

Team Coordination

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.