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Sr Software Support Specialist
Sr Software Support Specialist-August 2024
Philadelphia
Aug 26, 2025
About Sr Software Support Specialist

  Reference #: JR106122Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

  We are PCI.

  Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.Job Title:Senior Software Support Specialist

  Department/Group:IT

  Location:Assembly

  Summary of Objective:Perform Help Desk support to identify issue resolution by fixing data using SQL or other methods. Define root cause of repeating issues and write a detailed design specification to get repeating issues fixed.

  Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following but other duties may be assigned.

  Build and deploy JDE packages to roll out programming changes Responsible for all JDE Security Requests Troubleshoot and resolve quality management system issues, which includes, Doc, CAPA and Training Responsible for working on help desk ticket and performing SQL changes Develop in JD Edwards as time permits and to define root cause analysis of repeating help desk tickets This position may require overtime and/or weekend work. Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules. Attendance to work is an essential function of this position Performs other duties as assigned by Manager/Supervisor.

  Special Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be physically capable to perform the duties listed below with or without reasonable accommodations which may be made to enable individuals with disabilities to perform the essential functionsStationary Position: 3/4 of the day and up.Move, Traverse: Up to 1/4 of the day.Operate, activate, use, prepare, inspect, or place: NoneInstall, place, adjust, apply, measure, use, or signal: None.Ascend/Descend or Work Atop: None.Position self (to) or Move (about or to): None.Communicate or exchange information: From 1/4 to 1/2 of the day.Detect, distinguish, or determine: From 1/2 to 3/4 of the day.

  On an average day, the individual can expect to move and/or transport up to 10 poundschoose an item.

  This position may have the following special vision requirements.Close Vision  Distance Vision  Color Vision  Peripheral Vision  Depth PerceptionAbility to focus  No Special Vision RequirementsWork Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The following are some environmental conditions that one may be exposed to on a daily basis and for various lengths of time.Work is primarily performed at a desk and/or in an office environment. for 3/4 of the day and up. .

  The noise level in the work environment is typically, quiet.

  Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required for the stated position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required:Bachelor's Degree in a related field and/or 5-10 years related experience and/or training.Basic Mathematical SkillsIntermediate Computer Skills: Ability to perform more complex computer tasks and has knowledge of various computer programs.Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.High Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization. Ability to interpret a variety of instructions that may be provided in various forms.High Standard of Report WritingPreferred:Ability to effectively present information to various people as the job requires.Ability to identify and resolve problems in a timely manner.Ability to work independently and/or as part of a team.Ability to display original thinking and creativity.If other, please type here.If other, please type here.

  #LI-KH1

  Join us and be part of building the bridge between life changing therapies and patients.

  Equal Employment Opportunity (EEO) Statement:PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

  LSNE is an EEO/AA Employer and all qualified applicants will receive consideration for employment without regard to, their race, color, religion, sex, age, national origin, ancestry, sexual orientation, gender identity, disability, protected genetic information, protected veteran status, military service, or other protected status. The Company's EEO policy, as well as its affirmative action obligations, include the full and complete support of The Company.

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