Design, propose, implement and deploy software solutions and energy management systems based on various products and technologies to meet customer requirements.

　　Develop technical documents and conduct customer training.

　　Implement production quality software in a Genesys cloud-based micro service architecture.

　　Troubleshoot and provide timely resolutions to production support issues.

　　Perform integrations, stress, load, performance, scalability, and security testing to validate Genesys Cloud platform readiness of software applications integrations and infrastructure for stability and performance.

　　Maintain expert level knowledge of software platforms and applications.

　　Articulate technology and product positioning to both business and technical audiences.

　　Adhere to Genesys Code of Business Conduct and Ethics.

　　Participate in rotating on-call support schedule.

　　Work with customers directly to gather technical requirements.

　　Participate in product planning and technology evaluation.

　　Position Requirements: Bachelors degree or a foreign equivalent degree in Computer Science, Information Technology, Information Systems, Computer Applications, Mechanical Engineering, Electrical and/or Electronics Engineering, Engineering (any) or related field plus five years of progressive work experience in any position/title providing experience with Genesys Cloud.