Our Mission

　　At Palo Alto Networks® everything starts and ends with our mission:

　　Being the cybersecurity partner of choice, protecting our digital way of life.

　　Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

　　Our Approach to Work

　　We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

　　At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

　　Your Career

　　We are seeking a motivated Senior Staff Site Reliability Engineer (SRE) to join our Cortex DevOps team in our Santa Clara HQ. The Cortex group specializes in analysis and visualization of complex cyber-data gathered by the Palo Alto Networks products. It combines high-performance algorithms, deep understanding of modern databases, advanced visualization and high-end UI/UX.

　　This role involves operating and maintaining a large scale GCP cloud including the designing, implementation, and continuous enhancement of our comprehensive observability and monitoring systems. The ideal candidate will have a deep knowledge of modern observability and monitoring tools and practices. You will work closely with our engineering teams to develop innovative solutions that provide clear and actionable insights into our system's performance and health. These insights will play a crucial role in ensuring the reliability and availability of our services.

　　As a Senior Staff SRE, you will leverage your technical expertise and operations background to drive the development and optimization of telemetry, logging, and monitoring systems. Your work will directly contribute to the resilience of our systems and the overall operational excellence of our services. You must be a hands-on engineer with an established background in operations and cloud infrastructure, possessing excellent technical ability, superior communication skills, and a motivation to achieve results in a dynamic, fast-paced environment.

　　Your Impact

　　Cloud Expertise - Utilize your expertise in monitoring cloud platforms to optimize our infrastructure leveraging cloud-native technologies

　　Monitoring Expertise - Improve monitoring processes, alerts, metrics and work with the development teams to improve their applications’ SLOs

　　Incident Management - Leverage the incident management processes, ensuring efficient resolution of system issues and minimal impact on services

　　Automation - Automate the complex monitoring and alerting tasks and processes by building tools for cloud operations such as automated remediation of known issues, auto-scaling, etc.

　　Upgrades - Stay up-to-date with cutting-edge technologies, evaluating their potential impact on our operations, and implementing them when appropriate

　　On-Call - Work closely and in full coordination with our DevOps team to provide follow-the-sun operational coverage in the production of our SaaS product

　　Collaborate - Work with our Engineering team and influence the operability of the product

　　Your Experience

　　Senior level experience as a DevOps/SRE engineer with a passion for technology and strong motivation and responsibility for high reliability at service level

　　BS or MS degree in Computer Science or related technical field or equivalent military experience required

　　High proficiency in the Google Cloud ecosystem

　　High proficiency with Kubernetes and Docker

　　High proficiency with Prometheus, Grafana and other monitoring tools

　　High proficiency in Linux Shell commands

　　High proficiency in Python programming

　　Expertise with Terraform

　　Clear understanding of incident and alerts management in Site Reliability Engineering

　　Effective communication and interpersonal skills, ability to work and coordinate between multiple teams

　　Ability to grasp new technologies quickly and prioritize and multitask on multiple responsibilities

　　Ability to effectively troubleshoot and address emerging and complex problems

　　Ability to operate independently, make decisions, take action and take responsibility

　　The Team

　　Cortex is the industry's only open and integrated, AI-based, continuous security platform. Cortex is a significant evolution of the Application Framework designed to simplify security operations and considerably improve outcomes. Deployed on a global, scalable public cloud platform, Cortex allows security operations teams to speed the analysis of massive data sets. You can learn more about Cortex XDR here (https://www.paloaltonetworks.com/cortex/cortex-xdr%C2%A0) .

　　Our Commitment

　　We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

　　We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

　　Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

　　All your information will be kept confidential according to EEO guidelines.

　　The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $124,600/yr to $201,650/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here .

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　　Is role eligible for Immigration Sponsorship?: Yes