Job Description

　　Job Title: Sr. Service Operations Support Representative

　　When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

　　Location/Division:

　　US - Grand Island, NY

　　How will you make an impact?

　　As a Sr. Service Operations Representative you will contribute to customer's satisfaction and take care of meeting customer’s needs. You will impact customer satisfaction directly by meeting or exceeding customer's expectations in all contacts with the Service Operations team. Additionally, you will impact the Company's achievement of sales and service plan and forecast by ensuring the timely and accurate processing of orders, contracts, service calls etc.

　　What will you do?

　　Act as first point of contact for the Field Service Team by opening install, training, and upgrade calls to ensure timely installation of instrumentation

　　Manage internal and external customer support request to ensure quick resolution and maintain customer satisfaction.

　　Promote customer allegiance

　　Maintain all instrument equipment records and warranties in North America

　　Co-ordinates with internal departments (GSS, Customer Care & Finance) to provide relevant information and input for all Service Contract Business

　　Works together with Regional Managers and Team Leaders to get inquiries solved

　　Ensures accurate and timely delivery of information, staying with in Service Levels

　　Process up-front service sales and service invoicing

　　Coordinate instrument relocations

　　How will you get here?

　　High School Diploma Required

　　BS/BA in business administration or related field preferred

　　Experience with quoting, booking, invoicing, and general SAP administrative duties- nice to have

　　Experienced (2+ years) in SAP, E1 or other proprietary systems and MS office – or similar applications preferred

　　Experience in working across functions and establishing strong working relationships

　　Knowledge, Skills, Abilities

　　Strong written and verbal communication skills

　　Strong critical thinking and problem-solving skills

　　Solid organizational, time management and multi-tasking abilities

　　Driven self-starter who seeks continuous improvement and embraces PPI

　　Works with minimal supervision to achieve organizational goals

　　Comfortable working independently and in a team environment

　　Works well under pressure to meet deadlines

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

　　What Thermo Fisher Scientific Offers to Employees:

　　Compensation and Benefits

　　This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

　　Medical, Dental, & Vision benefits – Effective Day 1

　　Paid Time Off & Holidays

　　Participation in Annual Incentive Program

　　401K Retirement Savings Program

　　Tuition Reimbursement – Available after 90 Days!

　　Employee Referral Bonus

　　Employee Discount Program

　　Employee Assistance Program

　　Employee Stock Purchase Program

　　Charitable Gift Matching

　　Company Paid Parental Leave

　　Career Advancement Opportunities

　　Our Mission is to enable our customers to make the world healthier, cleaner, and safer. As one team of 125,000+ colleagues, we provide an inclusive culture while sharing a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Apply today! http://jobs.thermofisher.com

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　Compensation and Benefits

　　The hourly pay range estimated for this position based in New York is $20.00–$23.00.

　　This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

　　A choice of national medical and dental plans, and a national vision plan, including health incentive programs

　　Employee assistance and family support programs, including commuter benefits and tuition reimbursement

　　At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

　　Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

　　Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

　　For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.