This job was posted by https://idahoworks.gov : For more information,please see: https://idahoworks.gov/jobs/2154039 Title: Sr. RegionalTechnology Services Analyst

　　Location: Eagle, ID

　　About Lamb Weston

　　We love making fries almost as much as you like eating them! Since the1950\'s, Lamb Weston has inspired customers with food they love, trust,and share with families and friends. As a leading global manufacturer ofquality frozen potato products with over 9,000+ team members around theworld, it\'s our business to see the possibilities in potatoes andpeople.

　　We are looking for team members with an appetite for a challenge! Peoplewho are hungry to join a winning team and help us make a difference inthe world. When you join Lamb Weston, you join a community with a strongsupport network and training programs designed to nurture, inspire, andhelp you grow.

　　We are driven by a relentless pursuit of results and by people who thinkcreatively and embrace our values of: Integrity, Teamwork, Inclusion,Drive for Results, and Empowerment. Exactly what you\'d expect from themost inventive potato company in the world!

　　Join Lamb Weston! We bring the world together with our fries.

　　Job Description Summary

　　Lamb Weston is searching for a Regional Operations Support Manager whois obsessed with helping customers and partners resolve their issuesquickly, prevent future problems from occurring, and demonstrating newways to achieve more from their technology investment. This role buildstrust and confidence for every person and organization across LambWeston through delivering a seamless support experience.

　　In Global Technology Solutions (GTS), we are looking for someone with apassion for delivering customer success. As a Sr. Regional TechnologyServices Analyst, you will oversee and facilitate the management andsolution of complex technical issues impacting regional operations andemployees. This opportunity will allow you to accelerate your careergrowth by honing your problem-solving, collaboration and researchskills, and developing your technical proficiency.

　　Job Description

　　Position Responsibilities:

　　Issue Resolution

　　Monitors service execution to ensure that services are deliveredwithin agreed upon service levels and that both users and businesspartners are satisfied (this is for both Application Development andApplication Maintenance).Proactively monitors and measures service performance and metrics ona day-to-day basis to ensure optimal service delivery.Serves as an initial point of escalation for significant incidentsthat interrupt service availability or diminish operational oremployee performance.Coordinates and mediates cross-vendor/internal team service deliveryissues, in collaboration with the broader GTS organization, asrequired.Leadership/Interpersonal Skills

　　Communicates and interacts effectively at various levels of theorganization including senior leadership, business stakeholders andtechnical subject matter experts.Facilitates resolution of issues through creative solutioning, openexchange of information and viewpoints and influence; usesnegotiation skills when appropriate.Instills a sense of urgency in driving assignments to completion;escalates issues as needed with vendors, internal IT teams andsenior leadership.Writes clearly and succinctly in a variety of communication settingsand styles while tailoring the messaging based on audience.Builds trust and respect with key stakeholders.Demonstrates proactive behaviors and self-management techniques,including but not limited to, working efficiently, demonstratingadaptability, and setting goals.Builds effective relationships with cross functional partners tounderstand and commit to GTS organizational goals; fosters oodwilland collaboration amongst teams and leads by example.Working seamlessly together with the office and facilities teams formeetings rooms, receptions, working stations etc.Be an anchor point for the IT business partners.Demonstrates accountability for meeting commitments and deadlines.Demonstrates alignment of principles, values, and behavior withexpected organizational culture and values.Basic & Preferred Qualifications

　　Position Qualifications:

　　5+ years technical support, technical consulting experience, orinformation technology experience OR Bachelor\'s Degree in ComputerScience, Information Technology (IT), or related field AND 3+ yearstechnical support, technical consulting experience, or informationtechnology experience.

　　3+ years\' experience in a customer facing or customer support role withtroubleshooting and problem-solving of complex technical issuesinvolving multiple technologies in a team environment.

　　Experience working in support desk software/tickets systems such asService Now or Jira Service Desk.

　　Strong analytical skills: Ability to collect, organize, and analyzedata; summarize findings, derive conclusions, and presentrecommendations.

　　Excellent co