Description

Amazon is looking for a Sr. Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.

We are seeking a Sr. Program Manager who will be an integral part in driving changes across Amazon’s operations and supporting top-down and bottom-up changes across our logistic network. In this role, you will be responsible for driving large-scale end-to-end process changes and partnering with multiple internal and external stakeholders to improve performance across multiple operational programs. You will be responsible for briefing senior leaders on portfolio performance across your assigned span of control. You will be responsible for providing expert guidance to operators and managers while managing the successful delivery of projects and goals across multiple organizations.

Key job responsibilities

Manage and oversee various cross-functional programs, ensuring successful delivery.

Develop and refine program strategies, effectively leading and motivating teams.

Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.

Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.

Foster collaboration with internal and external partners to optimize resource allocation and project success.

Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.

Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.

Identify and mitigate risks, preventing them from escalating into major issues.

Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.

Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.

Manage and communicate project budgets effectively.

A day in the life

In this role, you will be instrumental in developing global Last Mile standards and extracting critical insights that guide decision-making throughout the organization. Our team focuses on identifying, analyzing, and implementing best-in-class performance through benchmark methodologies, consistently elevating the worldwide standards of excellence across the Last Mile. What might excite you about this role:

Our work is impactful, directly influencing strategic decision-making and elevating performance standards.

Our team embraces a collaborative environment and is highly skilled, passionate about data, innovation, and growth.

Opportunities for professional growth by expanding your expertise in data analytics, program management, and strategic leadership.

Our team drives positive change and empowers others to achieve their highest potential.

About the team

The Benchmarking Team is a group of passionate, data-driven leaders committed to setting the standard for excellence through benchmarking methodologies. Our mission is to uncover meaningful insights through robust analysis, and force multiplying best-in-class performance through scalable solutions. If you're looking for a team that values your expertise, celebrates growth, and embraces new challenges, the Benchmarking Team is where you belong. Let's set the bar higher-together.

Basic Qualifications

5+ years of program or project management experience

Experience using data and metrics to determine and drive improvements

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

2+ years of driving process improvements experience

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.