Be unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!Job OverviewAre you excited by the opportunity to own roadmap and delivery for a consumer IoT platform powering multiple in-market SyncUP products? This person in this role will build and maintain a roadmap for a defined scope of platform capabilities based in part on asks from the products using the platform and in part on self-identifying and prioritizing cost reduction, scaling, reliability, metrics, and performance improvements. This role is highly technical, requiring writing high-level PRDs, then JIRA stories, then leading internal engineering, and QA teams through lean execution. Full ownership of scoped capabilities is expected, including supporting as needed during planned and unplanned service outages and maintenance windows. Scope will include several of the following: care integrations, APIs for admin web tools, APIs for customer care integrations, integration with SMS API gateway, API Management infrastructure, Privacy capabilities and integrations, billing account integration, security, data retention, and analytics support. Success will require deeply understanding both platform architecture and needs and use cases for the products using the platform. Come join us for the exciting opportunity, then settle in for the long run because of the fantastic team and working environment.Job Responsibilities:Maintain product roadmap of quarterly deliverables to support product, platform and business strategy.Own delivery on your platform roadmap end to end. Document high level needs, then detailed JIRA Stories. Write bug tickets and dev tasks as needed. Attend daily standup to answer questions, unblock engineers, and negotiate tradeoffs with engineering.Provide final approval before deployment of significant customer impacting platform changes.Dive deeply into technical troubleshooting, including reviewing operational data when necessary, to keep the team on track.Dedicate time to internal customers, actively meeting with them to build deeper empathy and understand their needs and priorities.Use the products that depend on the platform to understand use cases and customer experience.Maintain awareness of changing dependencies, minimum requirements, and capabilities of critical 3rd party platform components such as Azure and Event Hub, prioritize updates, and incorporate into roadmap.Ensure cost reporting is accurate and up to date. Drive reductions in platform cost.Work with internal and external partner teams as necessary to maintain and improve platform.Qualifications:Growth mindset: Always learning and curiousOwnership mindset: Strive to deliver outcomes aligned with broader team and company strategy.Collaborative: proven ability to work constructively with software engineers, product managers, and QA.Technical: Demonstrated contribution towards solving real problems through a data driven, iterative, technological solution.Data Driven: Past success solving customer experience problems by diving deep into data.7+ years of experience working in technical product management or similar technical roles4+ years of experience working on platform(s) serving multiple consumers via REST APIsProficient with SQL (preferred)Experience managing processing of high volumes of incoming streamed events. (preferred)Experience with any of the following: Azure, Kafka, Event Hub (preferred)Bachelor's degree in business or technology field, or equivalent experience