At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how to coordinate the delivery of their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new logistics products and services, significantly complimented by entrepreneurs like Amazon Delivery Service Partners and Amazon Flex. Amazon Flex crowdsources independent contractors - called Delivery Partners (DPs) - to coordinate deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced systems, allowing partners to sign in, grab an offer for a time, check out a map of the location, and more.The Worldwide Flex DP Experience team is looking for a dynamic and experienced Sr. Product Manager, Flex DP Experience to join us and will help us answer questions, like: How do you improve the experience of hundreds of thousands DPs through product interventions? What innovative products, and strategies will help solve their pain points? How to substantiate those pain-points through in-depth dive deep and secure leadership alignment. This role will require working with teams across the world to define, prioritize and deliver key enhancements to our existing processes, and products. This role will particularly suit someone with strong analytical abilities, relationship building skills and product management capabilities.Key job responsibilities- Write business and technical requirements documents and ensure clear communication and coordination of requirements to the business and development teams.- Establish the business goals and supporting business metrics and indicators for success.- Analyze and solve business problems at their root, stepping back to understand the broader context- Identify, prioritize and communicate key areas for service and business improvement along the key operations metrics.- Own the operational performance and all metrics/KPIs for DP satisfaction with other teams in AmazonWe are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience as a product manager or owner- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholdersOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,700/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected vetera